Summary
Overview
Work History
Education
Skills
Timeline
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Camryn Jones

Arlington,WA

Summary

Results-driven and analytical Operations Support Specialist with over five years of experience performing leadership functions to streamline operations within the office and warehouse. Skilled in customer service, operations management, supervising teams, project management, inventory management, training and development, data analysis, and report writing. Highly motivated professional experienced in utilizing effective communication and problem-solving skills to ensure company success.

Overview

8
8
years of professional experience

Work History

Operations Support Specialist

Absco Solutions
12.2023 - Current
  • Develop comprehensive documentation for operational processes by writing incremental procedures for various tasks leading to increased transparency and understanding of departmental standards among team members.
  • Manage a standardized inventory system by regularly performing thorough inventory counts and investigating discrepancies in order to maintain a low percentage of product losses.
  • Maintain seamless project execution by identifying areas for improvement in current processes and proposing solutions that led to cost savings and increased efficiency.
  • Regularly and simultaneously coordinate various types of installation projects by managing permits, inspections, customer and internal communication with approximately 40 incoming emails per day, and technician scheduling for approximately 10-15 projects at a time to uphold consistent customers, streamlined processes, and the profitability of the company.
  • Restore and protect customer relations by consistently and personably communicating with customers with timeliness and transparency to attest to the preferable reputation of the business.
  • Flexibly and swiftly produce solutions to various issues during the project kickoff and onsite installations by adjusting workflow accordingly and managing fluctuating deadlines and obstacles in order to keep projects on schedule.
  • Facilitate communication by liaising between departments to keep appropriate parties informed on project developments.
  • Appropriately manage equipment for large and small projects alike on a daily basis by receiving, documenting, and storing equipment ordered or taken from inventory for the project in order to eliminate loss of materials and delays in scheduling.
  • Manage my budget effectively by tracking my monthly purchases of permits and costs as a means to streamline end of month administrative processes.

General Manager

Gomez Northwest McDonald's
07.2022 - 12.2023
  • Manage 50+ employees by scheduling shifts according to availability, coordinating daily work activities and special projects, and monitoring and evaluating performances to increase daily productivity
  • Train employees by developing training materials, facilitating hands-on training sessions, and providing ongoing coaching/mentorship to ensure employees are competent and knowledgeable
  • Hire employees for various positions by performing interviews, evaluating performances, and coaching to build a productive team
  • Monitor inventory, truck order, and product waste by using various programs and analyzing data/trends to optimize store production and profit
  • Set goals and procedures for management by implementing standards within various day-parts and peak-times, communicating new company procedures, and instilling rewards to promote efficiency, high drive and success within the restaurant's performance and overall satisfaction
  • Keep all files and data accurate by documenting files into various programs to record all necessary information such as employee information, minor work permits and authorization, disciplinary/commendation documentation, and necessary files required by Ecosure and the Health Department
  • Managed equipment status by scheduling the necessary vendors for maintenance on machinery or supply of equipment to maintain optimal store conditions.

Certified Swing Manager

Gomez Northwest McDonald's
04.2018 - 07.2022
  • Supported crew members and work flow by providing training and feedback to meet or exceed targets implemented by business unit and franchise
  • Monitored product waste, truck order, and inventory by creating a well-structured system of scheduled analysis to maintain proper levels of influx and purchase
  • Supervised a team of 12+ staff by constructing daily Dynamic Shift Positioning Guides, delegated employee breaks, and promoted a safe and friendly work environment to streamline the workplace and amplified customer satisfaction.

Crew Person

Gomez Northwest McDonald's
08.2016 - 04.2018
  • Prioritized customer satisfaction by preparing orders and communicating effectively to the corresponding team in order to deliver the order accurately and within an acceptable manner of time
  • Maintained cleanliness of the workspace by following general safety procedure and standard of the restaurant to ensure food safety and health in the workplace
  • Optimized my workflow by streamlining my station and following McDonald's procedure diligently to deliver results during peak-hours.

Education

Bachelor of Hamburgerology -

Hamburger University
Chicago, IL
12.2022

High School Diploma -

Granite Falls High School
Granite Falls, WA
06.2018

Veterinary Assistance -

Sno-Isle TECH Skills Center
Everett, WA
06.2017

Skills

  • Product Management
  • People Management
  • Safety Management
  • Project Management
  • Scheduling Management
  • Supervising
  • Data Analysis
  • Customer Engagement
  • Computer literacy
  • Microsoft word
  • Microsoft excel
  • SharePoint

Timeline

Operations Support Specialist

Absco Solutions
12.2023 - Current

General Manager

Gomez Northwest McDonald's
07.2022 - 12.2023

Certified Swing Manager

Gomez Northwest McDonald's
04.2018 - 07.2022

Crew Person

Gomez Northwest McDonald's
08.2016 - 04.2018

Bachelor of Hamburgerology -

Hamburger University

High School Diploma -

Granite Falls High School

Veterinary Assistance -

Sno-Isle TECH Skills Center

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Camryn Jones