Summary
Overview
Work History
Skills
Timeline
Generic

Anna Guevara

Bakersfield,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in billing, acconts receivable and collections. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, articulate, energetic and results-oriented

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Express Scripts
05.2023 - Current

Scheduler (WFH)

Kern Radiology A Radnet Company
11.2019 - Current
  • In high call volume setting, answer incoming calls to schedule patients for various exam types, following scheduling guidelines.
  • Provide prep instructions and answer questions and concerns.
  • Perform insurance eligibility using various insurance portals perform insurance eligibility verification and check for authorizations and import to patient account.

Dental Billing Specialist

Clinica Sierra Vista
07.2015 - 06.2018
  • Managed day to day billing operations, including; submitting electronic claims, posting payments, worked collections and recovery to prevent delinquencies.
  • Prepared and uploaded electronic claims, verifying for accuracy before submitting.
  • Applied HMO, PPO and Medical insurance payments, reviewing EOBs for accuracy. Balancing before submitting to accounting.
  • Maintain outstanding claims before becoming unmanageable by communicating with insurance companies to resolve denied claims.

Billing Specialist

Orinda Chiropractor And Laser Center
07.2012 - 06.2015
  • Managed day to day billing operations, including; submitting electronic claims, posting payments, worked collections and recovery to prevent delinquencies.
  • Prepared and uploaded electronic claims, verifying for accuracy before submitting.
  • Applied HMO, PPO and Medical insurance payments, reviewing EOBs for accuracy. Balancing before submitting to accounting.
  • Maintain outstanding claims before becoming unmanageable by communicating with insurance companies to resolve denied claims.

Skills

  • Excellent Customer Service Skills
  • Professional telephone demeanor
  • Active Listening
  • Billing systems and software
  • Accounts receivable
  • Payment Collection
  • Claim submission
  • Payment Processing
  • Account Reconciliation
  • Billing Data Verification

Timeline

Customer Service Representative

Express Scripts
05.2023 - Current

Scheduler (WFH)

Kern Radiology A Radnet Company
11.2019 - Current

Dental Billing Specialist

Clinica Sierra Vista
07.2015 - 06.2018

Billing Specialist

Orinda Chiropractor And Laser Center
07.2012 - 06.2015

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Anna Guevara