Anna Hagy
Marion,MT
Summary
Dynamic and results-oriented professional with a diverse background in roles at Hungry Mother State Park and the Marion Recreation Department. Excelled in leadership, achieving operational excellence, and enhancing customer satisfaction through active listening and problem-solving skills. Demonstrated proficiency in coaching and motivation techniques, leading to significant improvements in team performance and safety standards.
Overview
5
5
years of professional experience
Work History
Supervisor in Training
Hungry Mother State Park
05.2024 - Current
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
Boat Dock Worker
Hungry Mother State Park
05.2020 - 10.2024
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
Concession Stand Worker
Hungry Mother State Park
05.2019 - 10.2024
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
Camp Counselor
Lifetime Wellness Center
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Scorekeeper
Marion Recreation Department
05.2022 - 08.2024
- Documented game actions to accurately update league, player and team statistics.
- Set up, checked and broke down equipment for each t-ball, baseball, softball, soccer, and basketball game.
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
Education
Bachelor of Liberal Arts - Human Development
Virginia Tech
Blacksburg, VA05.2024
Skills
- Active Listening
- Coaching
- Problem Solving Skills
- Motivation Techniques
Timeline
Supervisor in Training
Hungry Mother State Park
05.2024 - Current
Camp Counselor
Lifetime Wellness Center
05.2024 - 08.2024
Scorekeeper
Marion Recreation Department
05.2022 - 08.2024
Boat Dock Worker
Hungry Mother State Park
05.2020 - 10.2024
Concession Stand Worker
Hungry Mother State Park
05.2019 - 10.2024
Bachelor of Liberal Arts - Human Development
Virginia Tech
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