Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Hand

case manager
Worcester,MA

Summary

Compassionate Case Manager experienced in day support environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Advocates
Ashland, MA
01.2021 - Current
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Wrote monthly reports on whether or not individuals met the goals assigned to them.
  • Followed schedule and ran groups accordingly.

PCA

Guardian Angels Senior Services
Worcester , MA
09.2020 - 01.2021
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Activity Assistant

Goddard / Homestead Hall
Worcester, MA
02.2019 - 11.2019
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Developed monthly calendar full of activities for each day.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents

Cashier

Shaws Supermarket
Worcester, MA
09.2015 - 02.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Human Services

Quinsigamond Community College
Worcester, MA

Littleton High School
Littleton, MA
06.2004

Skills

  • Conflict Resolution
  • Client Advocacy
  • Performance Tracking
  • Verbal and Written Communication
  • Program Development
  • Community Outreach
  • Reading Comprehension
  • Progress Recording
  • Team Meetings
  • Case Planning and Management

Certification

Human Rights Officer

CPR Certified

Timeline

Case Manager

Advocates
01.2021 - Current

PCA

Guardian Angels Senior Services
09.2020 - 01.2021

Activity Assistant

Goddard / Homestead Hall
02.2019 - 11.2019

Cashier

Shaws Supermarket
09.2015 - 02.2019

Human Services

Quinsigamond Community College

Littleton High School

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Anna Handcase manager