Anna Hand
case manager
Worcester,MA
Summary
Compassionate Case Manager experienced in day support environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Advocates
Ashland, MA
01.2021 - Current
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions.
- Evaluated treatment plans against individual goals and healthcare standards.
- Wrote monthly reports on whether or not individuals met the goals assigned to them.
- Followed schedule and ran groups accordingly.
PCA
Guardian Angels Senior Services
Worcester , MA
09.2020 - 01.2021
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Activity Assistant
Goddard / Homestead Hall
Worcester, MA
02.2019 - 11.2019
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Developed monthly calendar full of activities for each day.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents
Cashier
Shaws Supermarket
Worcester, MA
09.2015 - 02.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Human Services
Quinsigamond Community College
Worcester, MALittleton High School
Littleton, MA06.2004
Skills
- Conflict Resolution
- Client Advocacy
- Performance Tracking
- Verbal and Written Communication
- Program Development
- Community Outreach
- Reading Comprehension
- Progress Recording
- Team Meetings
- Case Planning and Management
Certification
Human Rights Officer
CPR Certified
Timeline
Case Manager
Advocates
01.2021 - Current
PCA
Guardian Angels Senior Services
09.2020 - 01.2021
Activity Assistant
Goddard / Homestead Hall
02.2019 - 11.2019
Cashier
Shaws Supermarket
09.2015 - 02.2019
Human Services
Quinsigamond Community College
Littleton High School
Human Rights Officer
CPR Certified
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