Summary
Work History
Skills
Timeline
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Anna Harbaugh

Chickasha,OK

Summary

Experienced Front of House Lead with a strong focus on customer service excellence and team leadership. Skilled in managing operations to enhance guest experiences and ensure quality control. Adept at coordinating with kitchen staff and handling guest inquiries to maintain high standards of service and satisfaction.

Work History

Front of House Lead

Toulome Meadows Yosemite National Park
July 2025
  • Manage quality control of food to ensure guest satisfaction.
  • Oversee customer-facing operations to enhance guest experiences.
  • Coordinate with kitchen staff for seamless service delivery.
  • Handle reservations and guest inquiries efficiently.
  • Ensure cleanliness and ambiance of dining areas is maintained.
  • Supervise FOH staff and manage employee breaks effectively.

Front of House Manager

Grand Canyon North Rim Lodge
May 2025 - July 2025
  • Oversaw customer-facing operations, ensuring exceptional guest experiences and maintaining high standards of service.
  • Managed and trained front of house staff to enhance team efficiency and guest satisfaction.
  • Developed and implemented effective work schedules to optimize staff productivity and meet business needs.
  • Handled reservations and guest inquiries, providing solutions to enhance customer satisfaction.
  • Coordinated with kitchen staff to ensure seamless service and timely delivery of food.

Deli Manager

Grand Canyon North Rim Lodge
May 2023 - May 2025
  • Recruited, onboarded, and scheduled staff to ensure optimal coverage and efficiency.
  • Trained employees on food safety, health, and safety regulations to uphold compliance standards.
  • Oversaw daily operations of deli, including inventory control and customer service.
  • Managed preparation and presentation of deli products to enhance customer experience.
  • Handled customer inquiries and implemented strategies to increase sales and customer satisfaction.
  • Monitored performance metrics to identify opportunities for operational improvements.

Skills

  • Customer service excellence
  • Team leadership
  • Quality control
  • Operational management
  • Guest relations
  • Staff training
  • Reservation management
  • Service coordination
  • Health and safety compliance
  • Performance improvement

Timeline

Front of House Lead

Toulome Meadows Yosemite National Park
July 2025

Front of House Manager

Grand Canyon North Rim Lodge
May 2025 - July 2025

Deli Manager

Grand Canyon North Rim Lodge
May 2023 - May 2025

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Anna Harbaugh