Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Harper

Hanover,USA

Summary

Positive and personable healthcare worker with 2 years of healthcare experience at Boston Children's Hospital. Highly skilled in assessing patients, managing care, educating patients, and maintaining a compassionate approach to patients' care and planning.

Overview

5
5
years of professional experience

Work History

Patient Experience Representative

Boston Children's Hospital
Weymouth, MA
04.2024 - Current
  • Guided families through check in/check out process to ensure smooth patient flow
  • Collaborated with providers to coordinate timely and appropriate patient treatments
  • Utilized Epic, Power Chart, and Synapse to enhance patient management and communication

College Admissions Officer

South College
Nashville, TN
12.2022 - 10.2023
  • Maintained daily and quarterly student enrollment goals and application deadlines
  • Learned different platforms used by students and faculty like Salesforce, Broadleaf, and Excel
  • Provided prospective students with program information, requirements, and expectations

Customer Experience Representative

The Farmer's Dog
Nashville, TN
10.2021 - 12.2022
  • Assisted 125-160 customers per week via email, phone, and SMS with guidance, conflict resolution, and account management
  • Mastered platforms in which we work such as Kustomer, CRM, Notion, and Slack
  • Educated the goals of our company to customers by informing them about the benefits of a healthy dog food diet

Education

Bachelor of Science - Nursing

University of Massachusetts Boston
Boston
05-2026

Prerequisite Classes - Health Sciences

Grand Canyon University
Phoenix, AZ
12-2024

Bachelor of Science - Communications

Adelphi University
Garden City, NY
05-2021

Skills

  • Taking vital signs
  • Therapeutic communication
  • Conducting physical assessments
  • Passionate about patient care
  • Exceptional interpersonal skills
  • EHR expertise
  • Quick learner
  • Compassionate team player

Timeline

Patient Experience Representative

Boston Children's Hospital
04.2024 - Current

College Admissions Officer

South College
12.2022 - 10.2023

Customer Experience Representative

The Farmer's Dog
10.2021 - 12.2022

Bachelor of Science - Nursing

University of Massachusetts Boston

Prerequisite Classes - Health Sciences

Grand Canyon University

Bachelor of Science - Communications

Adelphi University
Anna Harper