Crystal Morales
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Tenet Health
El Paso, TX
09.2023 - 12.2023
- Scheduled patient appointments and procedures.
- Answered patient questions and fielded complaints to resolve issues.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Completed day-to-day duties accurately and efficiently.
- Handled co-pays and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Phlebotomist
BPL Plasma Donation Center
El Paso, TX
04.2023 - 05.2023
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Get Machine ready for donor.
- Prepared patients by verifying identification, explaining the procedure, and calming anxieties.
Front Desk Receptionist
Physicians for women El Paso
El Paso, TX
03.2020 - 03.2023
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Handled co-pays accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for patients.
- Updated patient information in EMR regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all patients were attended to promptly.
- Verified insurances to make sure the patient was ready for their appointment.
- Opened the office to make sure the clinic was ready for the day.
- Assisted with vitals and taking patient medical history.
Education
Associate of Applied Science - Medical Assistant
Advantage College
El Paso, TX09-2016
Some College (No Degree) - Patient Care Technician
Western Technical College
El Paso, TXSkills
- Computer Skills
- Team work
- Problem solving
- Costumer service
- Quick learner
- Positive attitude
- Taking vital signs
- HIPPA
- Athena EMR
- e-Clinical works
- Bilingual
- injections
Certification
- Medical assistant (inactive)
- Phlebotomy (inactive)
- Billing and Coding(inactive)
- Patient Care Technician (inactive)
- EKG technician (inactive)
Timeline
Patient Service Representative
Tenet Health
09.2023 - 12.2023
Phlebotomist
BPL Plasma Donation Center
04.2023 - 05.2023
Front Desk Receptionist
Physicians for women El Paso
03.2020 - 03.2023
Associate of Applied Science - Medical Assistant
Advantage College
Some College (No Degree) - Patient Care Technician
Western Technical College
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