Anna Hatt
Summary
Dynamic and results-driven team lead with a proven track record of driving success through effective leadership and collaboration. Skilled in fostering a cohesive team environment while motivating individuals to achieve their fullest potential. Possess a strong ability to prioritize tasks, delegate responsibilities, and provide constructive feedback to optimize team performance. Exceptional communication and interpersonal skills enable me to build strong relationships with team members, stakeholders, and clients. Committed to continuous improvement and dedicated to achieving organizational goals through teamwork and innovation.
Overview
6
6
years of professional experience
Work History
Shift Lead
Cafe Zupas
03.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Farm Worker
Allan Parker
04.2018 - Current
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Removed rocks and prepared soil for planting.
- Utilized trucks or carts to move equipment, poultry and livestock from one location to another.
- Trained other employees
- Learned how to work hard and keep going even when things got rough
- Put my job as a priority and made sacrifices to help the business succeed
Team Member
Culvers
01.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
GED -
Syracuse High School
Syracuse, UT05.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Positive Attitude
- Problem-Solving
- Team Leadership
Timeline
Shift Lead
Cafe Zupas
03.2023 - Current
Team Member
Culvers
01.2022 - 02.2023
Farm Worker
Allan Parker
04.2018 - Current
GED -
Syracuse High School