Anna Hazelton
Worcester,MA
Summary
Self-motivated Operations Manager successful in collaborating with upper management, vendors and employees to improve efficiency and strengthen store processes. Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets. Possesses in depth knowledge of operational and management techniques.
Overview
4
4
years of professional experience
Work History
Operations Manager
CVS Pharmacy
1280 Worcester Road Framingham , MA
11.2021 - Current
- Manage day to day projects and workflow
- Create and executed plans to improve productivity and efficiency in employees
- Making the stores schedule for all front store employees while being in contact with pharmacy for all cross trained employees to create a seamless process
- Taking in truck deliveries
- Counting cash drawers and creating the stores day to day deposits
- Closing the store when needed
- Executing planograms
- Ringing out customers and giving excellent customer service
- Signing customers up for CVS’s extra care program
- Writing lists and creating plans for other shifts to work in order to create a easier flow from one shift to another
Supervisor
Ocean state job lot
178 Main Street Sturbridge, MA
05.2021 - 10.2021
- Ringing in customers at the customer service desk and handling all customer complaints and concerns
- Keeping all employees on task and ensuring an efficient workday
- Creating the break schedule daily and sending employees on their break in a orderly manner
- Answering phone calls
- Taking in returns from customers and dealing with them accordingly
- Damaging out damaged items properly
Education
High School Diploma -
North Brookfield High School
North Brookfield, MA06-2021
Skills
- Excellent customer service and ability to work through customers issues and concerns in a calm and respectful manner
- Ability to create fair schedules that work for all employees while also improving workflow
- Knowing how to delegate tasks based on employees strengths and weaknesses
- Finding solutions to problems effectively and efficiently
- Public speaking and communicating with all types of people and personalities
References
References available upon request.
Timeline
Operations Manager
CVS Pharmacy
11.2021 - Current
Supervisor
Ocean state job lot
05.2021 - 10.2021
High School Diploma -
North Brookfield High School