Anna Heike
Ashford,WV
Summary
Accomplished DOT Agent 1 and O/N Stocking Associate with a proven track record in problem-solving and polite communication. Excelled at the WV Department of Motor Vehicles by enhancing customer satisfaction and streamlining document processing. Skilled in organizational tasks and public speaking, adept at improving operational efficiency and customer service standards. Efficient when working with number and thrives in high stress environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DOT Agent 1
WV Department of Motor Vehicles
05.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Reviewed and executed confidential documents, contracts and disclosures.
- Handling title work, registrations, and driver's license transactions according to state policy.
- Giving driving exams and knowledge tests to qualifying applicants.
- Frequently interact with multiple systems simultaneously.
- Required understanding all aspects of DOT and DMV facets and law.
O/N Stocking Associate
Walmart
01.2020 - 03.2023
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted store customers and discussed needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
High School Diploma -
Sherman Senior High School
Seth, WV06-2020
Skills
- Information documentation
- Positive attitude
- Problem-solving skills
- Polite communication skills
- Public speaking
- Organizational skills
- Critical thinking
- Data analysis
- Work efficiently across several platforms
- State policy for titling and ID/DLs
- Proficient with Microsoft Suite programs
Accomplishments
I was employee of the month for December 2024 for the DOT DMV Regional Office, rewarded to me before my one year mark.
Multiple positive comments left by served customers.
Recognized as a certified trainer at Walmart SuperCenters.
Certification
- Internationally Certified Driving Examiner
- Internationally Certified Knowledge Examiner
- Forklift Certified through OSHA
Timeline
DOT Agent 1
WV Department of Motor Vehicles
05.2024 - Current
O/N Stocking Associate
Walmart
01.2020 - 03.2023
- Internationally Certified Driving Examiner
- Internationally Certified Knowledge Examiner
- Forklift Certified through OSHA
High School Diploma -
Sherman Senior High School
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