Summary
Overview
Work History
Education
Skills
Timeline
background-images

Isabelo Al Ogang

San Jose,CA

Summary

Dynamic professional with strong communication skills and a proven track record at the Department of Motor Vehicles. Adept at conducting drive tests and ensuring compliance with regulations, while fostering a collaborative team environment. Recognized for enhancing customer satisfaction and effectively managing multiple priorities. Proficient in vehicle inspection and appointment scheduling.

Overview

9
9
years of professional experience

Work History

Instructor

Department of Motor Vehicles
12.2023 - Current

> conduct drive test and make sure the applicant follow the rules and regulation to get there license.

>make sure that the applicant pass the drive test with the proper standard and procedure.

>also do vehicle inspection, make sure matches on the customers paperworks.

  • Scheduled appointments with applicant for driving drive test.

Clerk

Department of Motor Vehicles
11.2018 - 12.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • assign as a resolution window for making call through headquarters for customers concern.

Laundry Attendant

Sheraton Hotels
09.2017 - 11.2019
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.

Sales Associate

Marshalls Department Store
06.2016 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

No Degree - Hotel Management

University of Southern Philippines Foundation
Cebu Philippines
03-2009

Skills

  • Strong communication skills
  • Effective team collaborator
  • Adaptable teaching approach
  • Collaborative team player

Timeline

Instructor

Department of Motor Vehicles
12.2023 - Current

Clerk

Department of Motor Vehicles
11.2018 - 12.2023

Laundry Attendant

Sheraton Hotels
09.2017 - 11.2019

Sales Associate

Marshalls Department Store
06.2016 - 08.2017

No Degree - Hotel Management

University of Southern Philippines Foundation