Anna Helgeson
Newport News,VA
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Hardlines Supervisor
Army And Air Force Exchange Services
01.2024 - 04.2024
- Built strong relationships with customers through positive attitude and attentive response.
- Supported sales floor activities during peak seasons or high-traffic times, demonstrating adaptability in various roles as needed for optimal store function.
- Managed a team of 5 hardlines associates, fostering collaboration and productivity through regular coaching and immediate feedback.
- Provided interdepartmental support in order to increase store sales and keep store functions operating smoothly.
Customer Experience Associate
Army And Air Force Exchange Services
09.2022 - 01.2024
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
Shift Lead
Virginia Zoological Society
07.2021 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Associate
Virginia Zoological Society
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Moyock Military Surplus
06.2016 - 10.2019
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Science -
College of The Albemarle
Elizabeth City, NCSkills
- Supervision and Delegation
- Merchandising Strategies
- Sales floor support
- Customer Engagement
- Planogram Execution
- Superior Work Ethic
- Departmental Procedures
- Employee Training
- Inventory and Stocking
Timeline
Hardlines Supervisor
Army And Air Force Exchange Services
01.2024 - 04.2024
Customer Experience Associate
Army And Air Force Exchange Services
09.2022 - 01.2024
Shift Lead
Virginia Zoological Society
07.2021 - 05.2022
Sales Associate
Virginia Zoological Society
03.2021 - 07.2021
Sales Associate
Moyock Military Surplus
06.2016 - 10.2019
Associate of Science -
College of The Albemarle
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