Noel Crosdale
Bloomfield
Summary
Results-driven Hardlines Supervisor at Costco with expertise in customer service and inventory management, consistently enhancing merchandise presentation. Demonstrated ability to resolve customer complaints effectively, leading to increased satisfaction rates. Proficient in task delegation and visual merchandising, successfully achieving store goals while ensuring compliance with operational policies.
Overview
18
18
years of professional experience
Work History
Hardlines Supervisor
Costco
Clifton
07.2023 - Current
- Resolved customer complaints in a timely manner while upholding company policies.
- Implemented strategies for improving merchandise presentation within the department.
- Ensured all products were properly labeled with accurate information about size, price.
- Conducted regular inventory audits to identify discrepancies in stock levels and product pricing.
- Inspected incoming shipments for accuracy and completeness before being placed on shelves.
- Developed and maintained a comprehensive understanding of store policies, procedures, and department operations.
- Assigned tasks to associates according to their skillset and availability.
Merchandiser
Costco
Clifton
12.2012 - Current
- Organized displays according to company standards and specifications.
- Provided feedback from customers regarding product selection, display, and pricing.
- Maintained a clean and organized work environment at all times.
- Assisted customers with locating desired items within store locations.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored weekly, monthly and quarterly achievement goals.
Team Associate
Whole Food Market
West Orange
04.2007 - 04.2011
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Collaborated with vendors to ensure supply chain needs were met in a timely manner.
- Developed training materials for new employees joining the team.
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Assisted in the development of team strategies and goals.
- Advised customers on best practices when using products developed by the team.
Education
Associate of Arts - Business Administration And Management
William Paterson University of New Jersey
Wayne, NJ06-2016
Skills
- Customer service
- Team leadership
- Store policy compliance
- Inventory management
- Visual merchandising
- Product labeling
- Complaint resolution
- Task delegation
Timeline
Hardlines Supervisor
Costco
07.2023 - Current
Merchandiser
Costco
12.2012 - Current
Team Associate
Whole Food Market
04.2007 - 04.2011
Associate of Arts - Business Administration And Management
William Paterson University of New Jersey