Summary
Overview
Work History
Education
Skills
Timeline
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Anna Hernandez

Pittsburg ,Ca

Summary

As a dynamic sales associate, I thrive in fast-paced, deadline-driven environments. With a strong background in personal styling and extensive knowledge of the fashion industry, I consistently excel in quickly and effectively driving sales while upholding excellent customer service standards. My commitment to customer advocacy and building relationships has resulted in repeat business and a growing clientele base, contributing to achieving sales figures exceeding $1 million. Ready to bring 20+ years of retail experience to a dynamic new position.

Overview

25
25
years of professional experience

Work History

Designer Shoe Sales Associate/Personal Stylist

Nordstrom
Walnut Creek, CA
06.2021 - Current

•I boosted sales by understanding brand performance, fostering relationships with existing and new customers, and educating peers on brands, product knowledge, and style.

•I demonstrated proficiency in presenting both high and low price points, effectively showcasing the value of items to diverse customers and illustrating how they complement their entire wardrobe.

•I possess a deep understanding of customers' holistic wardrobe needs and style preferences, coupled with a high degree of organizational skills. This enables me to strategically follow up with customers and offer tailored advice on completing their wardrobe.

Personal Shopper

Neiman Marcus Group Ltd LLC
Walnut Creek , CA
09.2004 - 01.2021
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Listened to customer needs to identify and recommend optimal styling selections.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.

Retail Sales Supervisor

The junior boot shop
San Francisco , CA
09.1999 - 09.2004
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.

Education

Associate of Arts - Visual Communication

The Fashion Institute of Design And Merchandising
San Francisco , Ca
06.2006

Skills

  • Highly skilled in achieving store sales goals in a team selling environment
  • In depth knowledge of building exceptional customer experience through engagement,attitude,and service
  • Able to project positive attitude and flexibility
  • Exceptional multi-tasker
  • Strong attention to detail
  • Sales expertise
  • Product expertise
  • High-end fashion knowledge
  • Mobile ordering understanding
  • Effective customer upselling
  • Relationship development
  • Communications
  • Merchandising proficiency

Timeline

Designer Shoe Sales Associate/Personal Stylist

Nordstrom
06.2021 - Current

Personal Shopper

Neiman Marcus Group Ltd LLC
09.2004 - 01.2021

Retail Sales Supervisor

The junior boot shop
09.1999 - 09.2004

Associate of Arts - Visual Communication

The Fashion Institute of Design And Merchandising
Anna Hernandez