Anna Hernandez
Laredo ,TX
Summary
Dynamic professional with a proven track record at Spherion, enhancing package scanning efficiency through advanced technology. Skilled in speed and accuracy, I excel in high-pressure environments while maintaining quality control. My strong communication and problem-solving abilities ensure exceptional customer satisfaction and team collaboration.
Overview
4
4
years of professional experience
Work History
Package Scanner
Spherion
Laredo, TX
02.2023 - 06.2023
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
- Adhered to strict quality control standards while performing daily tasks, resulting in fewer errors and increased customer satisfaction.
- Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
Phone Banker
Henry Cuellar Campaign
Laredo, TX
02.2022 - 08.2022
- Navigated multiple systems simultaneously to access information, process concerns, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and political information with discretion, ensuring the privacy of clients at all times.
Bistro Server
Courtyard by Marriott
2410 Santa Ursula
01.2019 - 06.2019
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
- Conducted inventory checks regularly, ensuring adequate stock levels for uninterrupted service operations.
- Supported team members during busy shifts, ensuring seamless coordination of orders and timely delivery of meals.
- Maintained a clean and organized dining area, contributing to an enjoyable dining experience for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Education
High School -
Gateway Academy
Laredo, TX06.2017
Skills
- Speed and Accuracy
- Package handling
- Warehouse Safety
- Order Picking
- Sorting Packages
- Customer service
- Fast learner
- Computerized experience
- Outbound calling
- Server experience
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Package Scanner
Spherion
02.2023 - 06.2023
Phone Banker
Henry Cuellar Campaign
02.2022 - 08.2022
Bistro Server
Courtyard by Marriott
01.2019 - 06.2019
High School -
Gateway Academy