Anna Higgs
Genoa,New York
Summary
Quality driven problem-solving engineer with many years of quality and continuous improvement experience. Highly organized and motivated to ensure the quality, and success of people, processes, and products with a passion for continuous improvement. Seeking to further my career, gain new experiences and take on new challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Xylem Inc.
07.2024 - Current
- Leading a team of quality engineers, quality analyst, and quality auditors
- Oversee the warranty department operations and team members
- Oversee the onboarding and training of new employees to promote qualified and well-coordinated quality assurance team
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Established and tracked quality department goals and objectives
- Track quality issues with external customers, suppliers, and internal plant operations
- Maintained and updated quality management system to facilitate procedure enhancements, revision changes and overall process control
Senior Quality Engineer, Inspection/Teardown Supervisor
Xylem Inc.
03.2023 - 07.2024
- Lead USW in QA functions for inspection, product analysis, returned material disposition, and inventory recovery
- Lead role for onboarding quality engineers in the functions of product support, product analysis, and operations
- Lead administrator and developer for the quality department SharePoint sites
- Managed the 2024 internal audit program
- Lead scrap reduction with an annualized savings in excess of 10% year over year
- Lead role on PPAP process including supplier management, purchasing engagement, and support function training
- Lead SCAR resolution with suppliers
- Created a dashboards to balance team workloads including PPAP and SCAR/CAR
- Created new hire onboarding program for the department
- Organized team watermark events
Supplier Quality / Supplier Development Engineer
BorgWarner
12.2021 - 03.2023
- Investigated product issues identified on the factory floor for root cause and corrective actions
- Notified and worked with suppliers on component issues utilizing CPMs (8Ds) as required with onsite visits
- Created and implemented monthly hold cage audits and metrics report
- Launched new suppliers and products via PPAP
- Developed and launched a new EPC database in Filemaker Pro with desktop and mobile app
- Coordinated with third party sorting contractors, providing sort criteria and training
- Participated in MRB activities
Sr. Quality Engineer & ISO Administrator
Xylem Inc.
01.2018 - 12.2021
- For the Submersible & Basins Focus Factories & maintained the ISO system
- Lead Scrap Reduction & Process Improvement Meetings
- Developed training material
- Reported on Quality Metrics daily, weekly, and monthly
- Created an ISO Sharepoint site with automatic ISO Release memos and automatic Quality Alert notifications
- Created an ISO Sharepoint site for Shipping Request & Debit Memos with automatic notifications and workflows
- Participated in Internal Audit Program creating CARS if applicable
- Facilitated 3rd party Registrar audits
- Notify and work with supplier on component issues utilizing SCARs as required
- Reviewed and edited work instructions, forms, check sheets, etc.,
Quality Engineer & Lab Manager
Critical Link LLC
09.2011 - 01.2018
- Performed PCB/PCA inspections, including conformal coated PCAs
- Flash programmed IC chips
- Soldered thru mount components and surface mount components down to 0402 size
- Performed functional testing on PCAs
- Performed dimensional inspection on mechanical camera housing
- Documented and developed engineering procedures and processes
- Worked with contract manufacturers for third party testing
- Built and tested CMOS cameras
- Created work instructions
- Created visual management standards with one piece flow workstations
- Managed laboratory operations, including scheduling and maintaining third party calibrations
- Supervised lab technicians and new hires,
- Provided production and quality support to operations
Education
Bachelor of Science - Electrical/Mechanical Engineering Technology
Rochester Institute of Technology
Rochester, NY05.2011
Skills
- ISO 9001:2015 Auditing
- ISO Administration
- Microsoft Office
- Filemaker Pro
- PPAP
- 8D Methodology
- Quality & CI Tools
- Quality Inspection
- Corrective Action Planning
- Training and mentoring
- Documentation And Reporting
- 5S methodology
Certification
ASQ Certified Quality Manager / Operational Excellence
Cert No. 57530
Expires 6/30/2025
ASQ Certified Quality Engineer
Cert No. 98910
Expires 06/30/2025
ISO 9001:2015 Lead Auditor
Velocity 360
Cert No. 91528459
Additional Information
- LINKEDIN.COM/in/anna-higgs-b5375449
Timeline
Quality Assurance Supervisor
Xylem Inc.
07.2024 - Current
Senior Quality Engineer, Inspection/Teardown Supervisor
Xylem Inc.
03.2023 - 07.2024
Supplier Quality / Supplier Development Engineer
BorgWarner
12.2021 - 03.2023
Sr. Quality Engineer & ISO Administrator
Xylem Inc.
01.2018 - 12.2021
Quality Engineer & Lab Manager
Critical Link LLC
09.2011 - 01.2018
Bachelor of Science - Electrical/Mechanical Engineering Technology
Rochester Institute of Technology