Anna Hufft
Summary
Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach with great attention to detail.
Overview
32
32
years of professional experience
Work History
Orthodontic Receptionist
Love Orthodontics
10.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Corporate Travel Coordinator
Greyhound Lines
01.2009 - 10.2014
- Delivered exceptional customer service to internal clients by resolving issues quickly and efficiently.
- Increased client satisfaction by efficiently managing travel bookings, accommodations, and itinerary changes.
- Facilitated booking bus travel for various corporations in the United States and Canada
Orthodontic Assistant
Sharp Orthodontics
05.2000 - 03.2005
- Assisted doctor in orthodontic procedures including, taking and processing of panoramic and cephalametric x-rays
- Taking and pouring up of upper and lower oral impressions for models, appliances and retainers
- Facial and intra-oral photographs
- Performed the fitting and placement of bands, brackets, wires and ties
- Instructed patients and parents of orthodontic care
- Assisted chairside in all procedures
- Performed necessary sterilization procedures
- Responsible for ordering and receiving supplies
- Experience with scheduling appointments, new patient consultations.
The Better Sight Center, Dr. L.D. Cook, OD
01.1995 - 01.2000
- Prepared patient to be seen by the doctor by performing refraction, color, depth perception, inner-ocular pressure evaluation and retinal photos
- Responsible for ordering all contacts, medications, samples, solutions, and other various supplies
- Patient education for contacts, glasses, pre-operative and post-operative procedures
- Reception duties including data entry
- Responsible for training new technicians.
Le Chiropractic, Dr. Keit Le
01.1993 - 01.1995
- Receptionist including data entry
- Ultrasonic therapy
- Heat and manipulation therapy
- Performed and developed all x-rays including thoracic, cervical, and lumbar
- Prepared records and x-rays for patient and doctor review.
Education
Certificate -
Missouri Dental Basic Skills
Continuing education credits -
American Optometric Association
Ozarks Technical Community College
Certificate -
Orthodontic Assistant Certification
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Office Administration
References
Professional References:
Cari Asby: 417-299-7956
Britney Smith: 785-418-0025
Sandy Barrett: 417-459-5452
Samara Webster: 417-650-6854
Timeline
Orthodontic Receptionist
Love Orthodontics
10.2014 - Current
Corporate Travel Coordinator
Greyhound Lines
01.2009 - 10.2014
Orthodontic Assistant
Sharp Orthodontics
05.2000 - 03.2005
The Better Sight Center, Dr. L.D. Cook, OD
01.1995 - 01.2000
Le Chiropractic, Dr. Keit Le
01.1993 - 01.1995
Certificate -
Missouri Dental Basic Skills
Continuing education credits -
American Optometric Association
Ozarks Technical Community College
Certificate -
Orthodontic Assistant Certification
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