Anna Hurt
Cross Junction,VA
Summary
With over 30 years of exceptional customer service experience and a keen eye for detail, expertise in data entry and excellent phone etiquette set me apart. Highly adaptable and confident in abilities, possess a professional and personal demeanor that facilitates easy rapport with others. Exceptional team player and attentive listener, eager to learn and welcome constructive feedback.
Overview
13
13
years of professional experience
Work History
Account Specialist
ELISA/ACT Biotechnologies
03.2020 - 12.2024
- Interacted with 75-150 customers a day regarding account issues such as billing and patient orders
- Complied with HIPAA regulations at all times
- Worked with customers to resolve billing issues
- Assisted customers (doctors) with filling out lab requisitions over the phone; this often included explaining the various tests available and the differences between them
- Maintained excellent records regarding customer contact
- Set up new customer accounts according to contract
- Collaborated with sales team to increase revenue and consistently met personal quotas for selling to customers
- Created reports for senior management on a weekly and monthly basis
Client Services Representative
ELISA/ACT Biotechnologies
09.2019 - 03.2020
Dispatcher
XPO Logistics
11.2015 - 08.2019
- Directed dispatching, routing and tracking of 26 fleet vehicles
- Created and implemented a quality control process resulting in reduced errors in dispatch logs
- Produced reports in order to properly track deliveries
- Provided a calm and reassuring customer service experience for customers
- Trained and mentored new team members; this training included best practices and company regulations and protocols
- Acted as a conduit for communications between field personnel and customers for questions and issue resolution
- Kept detailed records on each fleet vehicle’s performance and maintained each vehicle according to manufacture standards (oil change, brakes, etc.)
Warehouse Coordinator
C&C Complete Services
02.2012 - 11.2015
- Managed storage area by organizing floor space, adhering to storage design principles and recommended improvements
- Helped keep inventory accurate by supervising daily cycle counts
- Managed the receipt, storage, and dispatch of goods to ensure timely deliver to customers
- Acted as liaison between departments in order to coordinate efforts successfully and keep the most accurate data
- Maintained high standards of cleanliness throughout the warehouse
- Implemented streamlined inventory management practices that increased efficiency
- Trained and mentored new team members, working with each of them on continued improvement and skill development throughout their time at the company
- Created truck loading lists for drivers and facilitated more accurate loading processes by coordinating between two departments
- Maintained accurate inventory records by completing thorough cycle counts and adhering to a regular audit schedule
Skills
- Attentive Customer Service
- HIPAA Compliance
- Medical Procedure Billing
- Document Management
- Schedule Coordination
- Account Administration
- Client Engagement
- Quick Learner
Timeline
Account Specialist
ELISA/ACT Biotechnologies
03.2020 - 12.2024
Client Services Representative
ELISA/ACT Biotechnologies
09.2019 - 03.2020
Dispatcher
XPO Logistics
11.2015 - 08.2019
Warehouse Coordinator
C&C Complete Services
02.2012 - 11.2015