Anna Hutson
Suwanee,Georgia
Summary
Hello, I think I would be a great asset to any remote, work from home type business, i have Alot of experience in customer service, and I find myself consumed by work and truly falling in love with whatever im doing in that moment. I have management experience as well but i'd be open to any remote job you have available!
Overview
7
7
years of professional experience
Work History
Full Time Reseller
Mercari
04.2020 - Current
- Created and produced promotional product samples to offer previews to potential customers.
- Analyzed customer trends and provided insights to improve customer experience.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Developed and maintained relationships with company resellers, partners and customers to maximize market growth.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
Assistant Store Manager
Taco Bell
03.2016 - 03.2021
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reported issues to higher management with great detail.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Lambert High School
Suwanee, GA05.2018
Skills
- Online Store Management
- Search Marketing
- Product Sourcing
- Vendor Engagement
- Cash Register Operations
- Returns and Exchanges
- Available Nights, Weekends and Holidays
- Cash Counting
- Facebook Marketplace
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
Timeline
Full Time Reseller
Mercari
04.2020 - Current
Assistant Store Manager
Taco Bell
03.2016 - 03.2021
High School Diploma -
Lambert High School