Anna Jensen-Clyatt
Watertown,SD
Summary
Front Desk Agent with proven expertise at Quality Inn Suites, excelling in customer service and problem-solving. Enhanced guest satisfaction through effective complaint resolution and optimized occupancy rates. Skilled in cash handling and maintaining financial accuracy, contributing to seamless operations and improved service quality.
Overview
2025
2025
years of professional experience
Work History
Front Desk Agent
Quality Inn Suites
Watertown
- Managed room reservations using property management system, optimizing occupancy rates and guest satisfaction.
- Responded to guest inquiries and complaints promptly, providing effective solutions to enhance experiences.
- Collaborated with housekeeping staff to maintain cleanliness standards and expedite room readiness for new arrivals.
Front Desk Agent
Days Inn By Wyndham
Watertown, SD
03.2022 - 06.2024
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Processed payments accurately while adhering to financial policies and maintaining cash handling protocols.
- Conducted regular inventory checks of supplies, ensuring adequate stock levels for front desk operations.
- Collected room deposits, fees, and payments.
- Implemented feedback mechanisms to gather guest input, contributing to continuous service improvement initiatives.
Education
High School Diploma -
Lincoln Sr.High Schhol
Sioux Falls, SD05.1988
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Hospitality service expertise
- Guest accommodations
- Listening skills
Timeline
Front Desk Agent
Days Inn By Wyndham
03.2022 - 06.2024
Front Desk Agent
Quality Inn Suites
High School Diploma -
Lincoln Sr.High Schhol