Anna Johnson
Panama City
Summary
A dynamic customer service professional with experience at Community Bank of Mississippi and Bay County tax Collector, excelling in complaint resolution and cash handling. Recognized for enhancing customer satisfaction through critical thinking and problem-solving skills. Proven ability to multitask and maintain high productivity levels while delivering exceptional service in fast-paced environments. Committed to ensuring customer satisfaction by providing unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. As well as always looking to learn and grow my knowledge and expertise in every way.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chuck Perdue, Bay County Tax Collector
01.2024 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
- Met department guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed property tax payments, driver's license (original and returning to Florida), and title/registration combinations.
Server Assistant
Hunt & Gather Raw Bar and Pub
05.2021 - 09.2024
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Crew Member
Finn's Island Style Grub
04.2023 - 01.2024
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Universal Banker
Community Bank Of Mississippi
08.2022 - 04.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Barista
Starbucks
05.2021 - 07.2022
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Quickly and efficiently maintained knowledge of point of sale systems
Footwear Associate
Dick's Sporting Goods, Inc
01.2021 - 05.2021
- Used proper sizing and fit guidelines to provide best experience for customers.
- Helped customers select shoes to fit specific needs.
- Suggested additional purchases to customers and directed to store locations.
- Opened new shipments and stored footwear in storage room according to size and style.
- Constructed displays of footwear for specific brands or seasonal purposes.
- Maintained security by observing customer behaviors and minimizing number of pairs on floor.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Assistant Manager
Sonic Drive In
03.2019 - 01.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining knowledge of constomer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Manage and monitor service times to provide a swift experience for all customers
- Resolve customer issues in a friendly and efficient manner.
- Complete temperature logs and ensure all products are safe to consume on a daily basis
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
No Degree - Forensic Psychology
Arizona State University
Tempe, AZAssociate of Applied Science - Nursing
Gulf Coast State College
Panama City, FL04-2027
High School Diploma -
Arnold High School
Panama City Beach, FL05-2021
Skills
- Certified Microsoft Office Specialist
- Patient, hardworking, and energetic
- Scheduling Appointments
- Capture Program Experience
- Account updating
- Complaint resolution
- CRM software
- Computer proficiency
- Critical thinking and problem solving
- Cash Handling
- Minute taking
- Paperwork processing
- Punctuality and reliability
- Hospitality and accommodation
- Multitasking and organization
- Banking operations support
- POS systems expert
Timeline
Customer Service Representative
Chuck Perdue, Bay County Tax Collector
01.2024 - Current
Crew Member
Finn's Island Style Grub
04.2023 - 01.2024
Universal Banker
Community Bank Of Mississippi
08.2022 - 04.2023
Server Assistant
Hunt & Gather Raw Bar and Pub
05.2021 - 09.2024
Barista
Starbucks
05.2021 - 07.2022
Footwear Associate
Dick's Sporting Goods, Inc
01.2021 - 05.2021
Assistant Manager
Sonic Drive In
03.2019 - 01.2021
No Degree - Forensic Psychology
Arizona State University
Associate of Applied Science - Nursing
Gulf Coast State College
High School Diploma -
Arnold High School
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