Anna Kavalov

• Managed Daily Operations: Ensured the completion of daily tasks and fulfillment of online orders, including “buy online, pick up in store” and “ship from store” processes. Responsible for packing orders, handling boxes up to 50 lbs, and coordinating pickups with FedEx.

• Inventory Management: Stocked freight and managed backstock, including scanning pallets into inventory, conducting weekly product scans, and monitoring expiration dates. Processed purchase orders (POs) and accepted shipments from food and animal vendors.

• Animal Care Oversight: Assisted with animal care tasks and health checks, alongside managing out-of-date product inventory.

• Store Operations Leadership: Opened and closed the store, mentored associates, and trained team members on operational procedures to enhance efficiency.

• Planogram Execution: Implemented planograms (POGs) and store resets to optimize product placement and enhance customer experience.

• Proactive Problem-Solving: Demonstrated skills in resolving guest challenges and complaints.

• Guest Satisfaction Enhancement: Improved guest experience through exceptional customer service and promoting membership sign-ups.

• Wildlife Knowledge Utilization: Created a safe and engaging experience by leveraging knowledge of rehabilitated wild animals to support educational sessions.

• Visitor Resource Management: Served as a point of contact for visitors regarding attractions, exhibits, and activities at the museum and park.

• Workspace Organization: Maintained an organized workspace for efficient access to necessary documentation.

• Training and Mentorship: Trained new Guest Service Attendants on best practices for delivering exceptional experiences.

• Animal Respect Education: Educated guests on the importance of animal respect and safety.

• Task Management: Managed multiple responsibilities, including customer engagement, money handling, and hospitality during events.

• Team Performance Enhancement: Fostered a positive work environment through recognition, communication, and support.

• Customer Service Excellence: Contributed to store success by delivering exceptional service and effectively resolving inquiries, resulting in repeat business and increased sales.

• Operational Management:Managed opening and closing procedures while training new employees on company policies and sales techniques.

• Customer Relationship Building: Cultivated customer relationships, identified needs for product recommendations, and maintained a welcoming store environment.

• Policy and Standards Awareness: Stayed updated on sales, payment policies, and security standards, aiming to exceed targets for loyalty applications and promotions.

• Greeted customers and promptly addressed their needs, helping them determine purchases and locate items.

• Processed transactions accurately across cash, credit, and gift card payments, maintaining a balanced cash drawer.

• Provided exceptional customer service by assisting with inquiries, returns, and resolving transaction issues, resulting in positive feedback.

• Maintained knowledge of store promotions and loyalty programs to enhance sales and inform customers.

• Ensured a clean and organized checkout area for an efficient shopping experience.

• Assisted in inventory management by monitoring stock levels, restocking shelves, and contributing to reduced discrepancies.

• Collaborated with team members to support store operations and worked flexible schedules to meet staffing needs.

• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Managed high-stress situations with professionalism, effectively resolving disputes and conflicts.

• Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.

• Handled escalated calls efficiently, achieving satisfactory outcomes for both customers and the company.

• Assisted customers in navigating the company website and placing online orders to enhance the user experience.

• Negotiated solutions with dissatisfied customers, transforming potential negative feedback into positive testimonials.

• Engaged customers through effective communication and friendly conversation, significantly increasing credit card sign-ups.

• Conducted training sessions for new hires to ensure a consistent level of service across the team.

• Fulfilled online orders using scanners and specialized equipment to maintain excellent service performance.

• Managed opening, closing, and cash office procedures for multiple registers daily.

• Organized racks and shelves to enhance store visual appeal and promote merchandise while engaging customers.

• Handled cash transactions accurately, adhering to company policies to ensure financial integrity.

• Built customer relationships to encourage repeat business and provided positive first impressions.

• Maintained composure in high-stress situations, effectively managing issues and assisting customers in locating products.

• Answered questions about sizing, accessories, and merchandise care, contributing to a positive shopping experience.

• Rotated stock and restocked shelves to ensure product availability and maintain store appearance.

• Participated in team meetings and training sessions for ongoing professional development and collaborated with team members to meet sales targets.

• Assisted in inventory management tasks, ensuring stock replenishment and accurate cycle counts.

• Addressed and resolved disputes in high-pressure environments to ensure customer satisfaction and maintain service standards.

• Processed cash, credit, and check transactions, including opening and closing procedures for registers.

• Developed strong product knowledge to provide tailored recommendations to customers.

• Assisted customers with navigating the website and placing online orders to enhance user experience.

• Collaborated with team members to establish best practices for consistent customer service.

• Contributed to sales growth by upselling products and services based on customer needs.

• Mentored new hires to facilitate their successful integration into the team.

• Boosted team morale by recognizing colleagues' contributions and maintaining a positive environment.

• Exhibited high energy and professionalism in client and staff interactions.

• Kept up-to-date with product and service changes and followed up with customers on resolved issues.

• Maintained clean and orderly checkout areas by managing cleanliness and organization.