Anna Klettke
Tampa,FL
Summary
Versatile professional with extensive experience in customer service, operations management, and administrative support. Proven ability to enhance service quality through effective complaint resolution and staff training. Strong organizational skills support efficient inventory management and data integrity, driving operational success in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bartender
Lee's Grocery
Tampa, Florida
01.2025 - Current
- Delivered exceptional customer service by promptly addressing inquiries and requests.
- Resolved customer complaints to improve overall customer satisfaction.
- Managed inventory and restocked supplies to maintain consistent product availability.
Manager and Bartender
Mellow Mushroom
Brandon, USA
03.2017 - 05.2024
- Managed daily operations of restaurant, ensuring efficient workflow and service quality.
- Coordinated employee schedules to ensure optimal staffing levels during peak hours.
- Resolved customer complaints promptly, leading to increased satisfaction and repeat business.
- Trained new bartenders on drink preparation techniques and customer service protocols
- Balanced daily registers and generated sales reports for management review.
Administrative Assistant
Free Expressions Literary Services
Tampa, USA
01.2021 - 06.2023
- Managed database systems housing customer contact information, ensuring data integrity.
- Organized and maintained filing systems for physical and electronic documents.
- Accurately entered data into spreadsheets using Microsoft Excel and similar programs.
- Coordinated mailings by sorting correspondence and preparing packages for efficient shipping via courier or postal service.
Front Desk Receptionist
Forever Beautiful Salon
Tampa, USA
01.2016 - 03.2017
- Answered phone calls and addressed client inquiries effectively.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
Education
High School Diploma -
Blake High School
Tampa, FL05-2012
Skills
- Inventory management
- Customer service
- Effective communication
- Problem solving
- Time management
- Multitasking and prioritization
- Attention to detail
Certification
- Medical Coding Certification, 07/01/22, 07/01/27, Certified as a CPC-A
Timeline
Bartender
Lee's Grocery
01.2025 - Current
Administrative Assistant
Free Expressions Literary Services
01.2021 - 06.2023
Manager and Bartender
Mellow Mushroom
03.2017 - 05.2024
Front Desk Receptionist
Forever Beautiful Salon
01.2016 - 03.2017
High School Diploma -
Blake High School