Anna Kotoucheva
Des Plaines,IL
Summary
Results-driven professional with strong focus on customer collaboration and achieving outcomes. Skilled in planning, customer relationship management, and operational efficiency. Reliable and adaptable to changing needs, demonstrating leadership and effective communication. Prepared to make significant contributions through innovative problem-solving and goal-oriented strategies.
Overview
14
14
years of professional experience
Work History
Agency Manager
Anna’s Home Services, Inc.
08.2018 - Current
- Understands and manages the client's needs by doing an in-home consultation and providing a customized Plan of Care
- Worked directly with clients to achieve the best fit for their needs.
- Managed staff performance by proactively addressing deficiencies and training weaknesses.
- Conducts comprehensive background and reference screening of all caregivers.
Lead Mixologist
Crystal Palace Banquet
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Specialized in-home private service, for North Shore Chicago clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Licensed Realtor
Compass Real Estate
09.2021 - Current
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Assisting clients in buying, selling, and renting properties, negotiates deals, and provides expert advice throughout the transaction process. In-depth knowledge of the local real estate market, and the ability to manage multiple client relationships effectively.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
Director of Business Operations
American Home Circle of Care
07.2016 - 08.2018
- Brings comprehensive care and comfort to patients and families in need of medical services
- Assists in developing strategies and implementation plans to improve and standardize all aspects of operations.
- Implemented a comprehensive performance management system, improving employee productivity and satisfaction levels.
- Spearheaded the development of strategic partnerships, resulting in increased market reach and revenue growth.
Marketing Director
Anrex Home Health, Inc.
03.2013 - 04.2016
- Coordinates and performs duties of marketing and communicating the role of the agency to the community.
- Build, establish and maintain strong referral relationships with physicians, skilled nursing and assisted living facilities, hospitals and discharge case managers and other medical professionals to generate patient referrals.
Marketing Liaison
Samland Health Care, Inc.
06.2011 - 03.2013
- Promotes and markets home health, home care and educational programs to various potential referral sources
- Works with doctors/clinic staff to assure compliance with “face to face” encounters needed in admission of patients and certification of home-bound status
- Recruits visiting RNs to expand network of nurses in counties/areas of operation
Education
CNA Certificate -
Samland Institute A.H.T
Park Ridge, IL01.2009
Physical Therapy Aide Certificate - undefined
Samland Institute A.H.T
Park Ridge, IL01.2009
High School certification - undefined
Vladimir Zaimov
01.1992
Skills
- Exceptional customer service
- Time management expertise
- Health and safety compliance
- Team training and development
- Interpersonal relationship building
- Wine and beer expertise
- Customer experience management
Languages spoken
fluent in English, Bulgarian, Russian, Serbian
Timeline
Lead Mixologist
Crystal Palace Banquet
01.2022 - Current
Licensed Realtor
Compass Real Estate
09.2021 - Current
Agency Manager
Anna’s Home Services, Inc.
08.2018 - Current
Director of Business Operations
American Home Circle of Care
07.2016 - 08.2018
Marketing Director
Anrex Home Health, Inc.
03.2013 - 04.2016
Marketing Liaison
Samland Health Care, Inc.
06.2011 - 03.2013
Physical Therapy Aide Certificate - undefined
Samland Institute A.H.T
High School certification - undefined
Vladimir Zaimov
CNA Certificate -
Samland Institute A.H.T
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