Anna Kozak
Roselle,IL
Summary
Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Inside Sales Manager
Calia Stone Boutique
Elk Grove Village, IL
01.2020 - 06.2022
- Meeting with; kitchen and bath, designers, builders, homeowners
- Organizing/Assisting social media, foot traffic, appointments
- Accountability for client visits - updates
- Assisting in job production, showroom assistance, client meetings
- Email blasts, weekly newsletters, weekly meetings, ideas - work on with team
- Search out new areas / accounts / kitchen & baths
- Coordinating with warehouse staff on inventory
- Organization of warehouse materials, software maintenance
- Coordinating material holds and availability
- Scheduling logistics on deliveries
- Updating website in WordPress, photoshop photos,
- Used digital methods and traditional telephone approaches to generate sales leads
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Answered customers' questions regarding products, prices and availability
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Created and updated customer accounts with relevant information
- Managed friendly and professional customer interactions
- Wrote sales contracts for orders obtained and submitted orders for processing
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts
- Set up new accounts, established customer credit and set up payment methods
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
-
House Cleaner
Kamila House Cleaning
Roselle, IL
01.2019 - 01.2020
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Emptied trashcans and transported waste to collection areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Ordered new cleaning supplies for upcoming jobs.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Adhered to professional house cleaning checklist.
Host
Briki Cafe
Addison, IL
05.2019 - 11.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Checked and restocked server areas and organized and got change for front counter.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Informed servers of newly seated parties for speedy service.
Barista
Cafe Leon
Krakow, Poland
01.2018 - 07.2019
- Recommended products based on solid understanding of individual customer needs and preferences.\
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Receptionist
B&B Jolka
Bukowina Tatrzanska, Poland
01.2017 - 01.2018
- Troubleshot copy machines and printers and scheduled service as needed.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Designed employee work schedules to address complete operational needs.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
Education
Associate of Science -
College of DuPage
Glen Ellyn, IL 05.2019 - Current
Associate of Science - Psycho-dietetics
Jozef Dietl Malopolska Higher School
Krakow, Poland 05.2016 - 05.2019
Skills
Microsoft OfficeCustomer service (3 years)Sales (2 years)Office experience (2 years)Organizational skillsOrganization designManagementMailChimp
Relationship building skills
Sales Reporting
Direct sales
Accomplished manager
Trained in consumer marketing
Sales processes
Sales presentations
Goals and performance
Product and service sales
Multi-line phone talent
Account management
Priority management
Exceptional customer service
Ordering procedures
Food preparation and safety
Beverage preparation
Sandwich preparation
Menu memorization
Employee training
Cleaning techniques
Customer/Client relations
Documentation and reporting
Scheduling
Office management
Mail handling
Telephone skills
Time management
Organization skills
Administrative support
Certification
Reiki Practitioner - Level 2
Timeline
Inside Sales Manager
Calia Stone Boutique
01.2020 - 06.2022
Associate of Science -
College of DuPage
05.2019 - Current
Host
Briki Cafe
05.2019 - 11.2019
House Cleaner
Kamila House Cleaning
01.2019 - 01.2020
Barista
Cafe Leon
01.2018 - 07.2019
Receptionist
B&B Jolka
01.2017 - 01.2018
Associate of Science - Psycho-dietetics
Jozef Dietl Malopolska Higher School
05.2016 - 05.2019