Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anna Krokhmal

Westfield,IN

Summary

Hardworking and dedicated professional with experience in healthcare, customer service, and administrative roles. Skilled in patient care, communication, problem-solving, and multitasking. Currently pursuing an Associate of Science in Nursing, seeking to leverage healthcare knowledge and strong interpersonal skills as a Provider Customer Service Call and Chat Representative.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Founder

Skrub Club
04.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Currently transitioning from this business after successfully starting up and employing 3 full time employees.

Preschool Teacher

Kiddie Academy Of Carmel Westfield
05.2023 - 05.2025
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Spa Manager

Imperial Foot Spa
05.2020 - 11.2021
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.

Secretary

Alpha Global Industries
03.2012 - 07.2014
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Currently Enrolled - Associate of Science

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2024

High School Diploma -

Lycee Pierre Lescot Paris
Paris, France
07.2006

Skills

  • Public Relations
  • Strategic Planning
  • Cultural Competence
  • Relationship Building
  • Continuous Improvement
  • Policy Development
  • Budget Development
  • Microsoft Excel, Word and Powerpoint Proficiency
  • Small business operations
  • Relationship building

Certification

  • Certified Early Education Specialist, Kiddie Academy
  • CPR and AED Certified
  • Pharmacy Tech Certification

Languages

Russian
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Timeline

Founder

Skrub Club
04.2024 - Current

Preschool Teacher

Kiddie Academy Of Carmel Westfield
05.2023 - 05.2025

Spa Manager

Imperial Foot Spa
05.2020 - 11.2021

Secretary

Alpha Global Industries
03.2012 - 07.2014

Currently Enrolled - Associate of Science

Ivy Tech Community College of Indiana

High School Diploma -

Lycee Pierre Lescot Paris

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