Anna Kurosawa

• Consistently offer professional, friendly and engaging service in alignment with S.H.O.W. Service Basics and exceed guest expectations
• Follow all departmental and policies and procedures including safety and sanitation policies
• Maintain spa facilities and locker areas ensuring they are well stocked, and in tidy and sanitary condition at all times
• Assist guests in the booking of spa services via spa software, direct guests to their appointments and assist them with the use of sauna, steam, whirlpools, and other spa amenities.
• Promote and sell service treatments, enhancements, upgrades and retail products
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.

-Lil Kicker's Program (developmental classes from ages 18 months- 12 years old)

-constructing a fun/safe environment for kids to develop their knowledge on soccer, social skills, class environment/behavior, and teamwork

• Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
• Developed and led age- and ability-appropriate soccer training drills.
• Established individual goals and monitored player performance to support achievement.
• Built positive, productive training environments fostering team unity and camaraderie.

-Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipate guest needs and provide assistance with seating cabanas or general pool and property information

-Respond to and resolve any guest complaints in alignment with S.H.O.W. Service Basics, exceeding guest expectations and providing all other supporting services

-Assist with inventory for ordering of supplies and ensure cabanas are set up prior to opening each day

-Deliver a seamless and professional experience by assisting with cabana arrivals/departures and walk-ins and all other tasks associated with cabana check-ins and check-outs

-Be prepared to knowledgeably answer any questions your cabana guests may ask about offerings at the pool and inside the hotel

-Work closely with VIP services and beverage team to ensure guests are receiving the highest level of service possible

-Answer incoming guest, internal and external calls including radio communications, assist with cabana check in and wait lists, prepare and stock cabanas for guests, perform opening and closing duties for cabanas and maintain the appearance of the pool deck throughout the shift which includes straightening and stacking of chairs, collecting soiled towels and trash, and moving chairs

-Coach of Lil Kickers Program (developmental classes from ages 18 months-12 years old), Skills Institute (advanced soccer skills classes, and a Youth League coach (had my own practices/games)

-Referee (managed safety of youth league games)

-Scorekeeper (in charge of checking in teams, keeping score, and running the clock)

-Front desk (responsible for assessment and guidance to parents/children into the appropriate classes, providing guests with

program information, taking phone calls, and directing customers into the correct field/location.)

-League Manager (responsible for the league's clientele, scheduling games, taking payments, and ensuring rules were followed.)

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided friendly customer service to guests and addressed concerns.
• Monitored safety of guests in and around swimming pool.
• Attentively monitored swimmers to identify distress.
• Responded to emergency situations in a timely, efficient manner.
• Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.