Anna Kwak
Leonia,United States
Summary
Sales Floor Manager at The UPS Store with a proven track record of exceeding sales targets through exceptional customer service and relationship building. Skilled in employee training and problem-solving, I foster teamwork and maintain a positive work environment, ensuring client satisfaction and loyalty. I am A driven professional from fast-paced retail environment seeking to transition into a new field. Skilled in team leadership and operational efficiency, consistently ensuring high levels of customer satisfaction. Focused on utilizing transferrable skills to contribute effectively in new and challenging role.
Overview
4
4
years of professional experience
Work History
Sales Floor Manager
Ups Store
03.2023 - Current
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
Camp Counselor
Ramaquois
07.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
Education
Bachelor of Science - Biology
William Paterson University of New Jersey
Wayne, NJ06-2027
High School Diploma -
Leonia High School
Leonia, NJ06-2022
Skills
- Customer service
- Multitasking
- Reliability
- Employee training
- Problem-solving
- Relationship building
- Positive attitude
- Active listening
- Computer proficiency
- Payment processing
- Product and service solutions
- Sales strategies
Timeline
Sales Floor Manager
Ups Store
03.2023 - Current
Camp Counselor
Ramaquois
07.2021 - 08.2021
Bachelor of Science - Biology
William Paterson University of New Jersey
High School Diploma -
Leonia High School
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