Anna Lindvay
Erie,PA
Summary
Dynamic barista and assistant manager with a proven record in customer service excellence, complaint resolution, and attention to detail. Committed to enhancing customer experiences through effective relationship building and time management.
Overview
2027
2027
years of professional experience
Work History
Barista/2nd Assistant Manager
Werner Books and Coffee
Erie, PA
09.2023 - Current
- Crafted high-quality espresso beverages in a fast-paced environment, ensuring consistency and customer satisfaction.
- Maintained cleanliness and organization of the coffee station, adhering to health and safety standards.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Maintained cleanliness and organization of coffee station, adhering to health and safety standards.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
Shipping and Receiving Lead
RW-Associates
Erie, PA
2016 - 08.2022
- Supervised daily shipping and receiving operations to ensure timely and accurate order fulfillment.
- Implemented quality control measures to maintain product integrity during transit.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Reduced order processing time with effective communication between departments for seamless workflow.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Handled day-to-day shipping and receiving overseeing more than 25 packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
High School Diploma -
Perseus House Charter School of Excellence
Erie, PASkills
- Customer service excellence
- POS system operation
- Complaint resolution
- Customer engagement
- Attention to detail
- Time management
- Inventory management
- Task prioritization
- Effective problem solver
- Team player
- Relationship building
- Calm demeanor
Timeline
Barista/2nd Assistant Manager
Werner Books and Coffee
09.2023 - Current
Shipping and Receiving Lead
RW-Associates
2016 - 08.2022
High School Diploma -
Perseus House Charter School of Excellence