Spring McKeever, MM
Lansing,MI
Summary
Motivated professional experienced in overcoming challenges and adapting to new environments. Leveraged technical knowledge and critical thinking skills to thrive in data-driven settings. Collaborated effectively within teams while maintaining the ability to work independently.
Overview
12
12
years of post-secondary education
14
14
years of professional experience
Work History
2nd Assistant Front End Manager
Menards
Kalamazoo, MI
12.2025 - 06.2026
- Assisted in managing front end operations and ensuring efficient customer service.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Trained new staff on cash handling and store policies, enhancing team readiness and performance.
Contact Center Research Representative
Peckham
Battle Creek, MI
08.2025 - 11.2025
- Responded to incoming calls from customers and provided the highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Delivered phone and email customer service and research support, ensuring timely and accurate responses for government clients.
- Utilized computer systems to access and review information and respond appropriately to callers.
Customer Service Associate
Van Atta's Greenhouse and Floral Shop
Haslett, MI
04.2025 - 08.2025
- Assisted customers with plant selection and floral arrangements.
- Managed inventory of greenhouse supplies and floral products.
- Maintained cleanliness and organization of sales floor and greenhouse areas.
Customer Service Representative
Peckham
Lansing, MI
02.2024 - 10.2024
- Delivered customer service for the federal Department of State, assisting individuals with inquiries at National Passport Information Center.
- Managed scheduling of appointments for customers at passport centers, enhancing service efficiency. at passport centers for customers at passport centers.
- Coordinated appointment scheduling for customers at passport centers. of appointments for customers at passport centers, enhancing service efficiency. at passport centers for customers at the passport center.
Loader/Unloader
United Parcel Service (UPS)
Lansing, MI
11.2023 - 08.2024
- Received and secured aircraft upon arrival to ensure safety and compliance.
- Inspected and reported aircraft condition and contents to ensure safety and compliance.
- Operated equipment to efficiently unload planes while maintaining safety standards.
- Inspected and sorted packages based on safety and handling requirements.
- Ensured aircraft safety and security on arrival.
Medical Only Claims Specialist I
Accident Fund Group
Lansing, MI
10.2023 - 12.2023
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated claims by reviewing documentation and interviewing involved parties.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
Departmental Analyst 12
Michigan Department of Health and Human Services
Lansing, MI
03.2016 - 10.2023
- Senior analyst for NEMT, hearing aid, and cochlear implant prior authorization.
- Managed contract for non-emergency medical transportation (NEMT) and hearing aid programs.
- Monitored compliance with Medicaid policy, State and federal regulations.
- Represented MDHHS in administrative hearings for transportation and hearing aid services.
Departmental Analyst 9-11
Michigan Department of Health and Human Services
Lansing, MI
12.2012 - 03.2016
- Conducted research and analysis on medical and legal evidence to fulfill subrogation reporting and evaluation requirements.
- Drafted reports and correspondence to communicate findings and recommendations.
- Provided consultation and coordinated with multiple State and federal agencies.
- Coordinated with multiple State and federal agencies to ensure compliance.
- Compiled detailed reports and correspondence to summarize findings.
Education
Master's Degree - Master of Management
Davenport University
Lansing, MI, United States 03.2014 - 10.2015
Bachelor's Degree - Healthcare Administration
University of Michigan-Flint
Flint, MI, United States 03.2002 - 08.2012
Skills
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Customer service excellence
- Process improvement
- Compliance monitoring
- Team supervision
- Performance improvement
- Analytical thinking
- Adaptability and flexibility
- Data analysis
- Regulatory compliance
- Policy improvements
Timeline
2nd Assistant Front End Manager
Menards
12.2025 - 06.2026
Contact Center Research Representative
Peckham
08.2025 - 11.2025
Customer Service Associate
Van Atta's Greenhouse and Floral Shop
04.2025 - 08.2025
Customer Service Representative
Peckham
02.2024 - 10.2024
Loader/Unloader
United Parcel Service (UPS)
11.2023 - 08.2024
Medical Only Claims Specialist I
Accident Fund Group
10.2023 - 12.2023
Departmental Analyst 12
Michigan Department of Health and Human Services
03.2016 - 10.2023
Master's Degree - Master of Management
Davenport University
03.2014 - 10.2015
Departmental Analyst 9-11
Michigan Department of Health and Human Services
12.2012 - 03.2016
Bachelor's Degree - Healthcare Administration
University of Michigan-Flint
03.2002 - 08.2012