Emili Mendez Amaya
Riverhead,New York
Summary
Resourceful 2nd Assistant Front End Manager, Front Desk Receptionist, Beauty Advisor, and Medical Assisting/Phlebotomy. I am known for high productivity and efficient task completion. Skilled in customer/patient service management, team leadership, and operational improvement. Excel at communication, problem-solving, and adaptability to ensure smooth front-end operations and enhance customer/patient satisfaction. Committed to fostering positive work environments and achieving organizational goals through effective collaboration and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
2nd Assistant Front End Manager
BJ's Wholesale Club
Riverhead, New York
11.2018 - Current
- Boosted employee morale with incentive programs and service recognition awards.
- Established clear goals and coached employees to enhance performance and improve revenue.
- Assisted with payroll administration, organizing timecards, absence reports, and bonuses.
- Analyzed training needs to design employee development, language training, and health and safety programs.
- Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training.
- Managed cashiers, overseeing performance and promptly handling escalated issues.
- Kept front end stocked, clean and ready for customer demands to boost team productivity.
- Coached and trained new employees procedures and company protocols.
- Modeled exceptional customer service and engagement behaviors to team members.
Cashier
7 Eleven
Riverhead, NY
09.2016 - Current
- Kept clean, organized and well-stocked checkout areas.
- Balanced cash drawer at beginning and end of each shift.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Gave customers full attention and attended to their needs.
- Stocked store shelves and end-caps with merchandise.
- Assisted with price markdowns and merchandise changes on shelves.
- Addressed customer questions and complaints with professionalism.
- Did Inventory when needed.
Beauty Advisor
Sephora
Riverhead, New York
01.2024 - 03.2024
- Pursued client interactions and sales, immediately engaging with interested customers.
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice.
- Kept beauty counter clean and professional with regular restocking and wipe-downs.
- Demonstrated products and advised customers on ideal application techniques.
- Upheld sampling policies and procedures to promote products and control costs.
- Checked returned product condition before processing refunds.
- Kept store shelves, racks and bins presentable with resets.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Greeted customers and asked questions to assess needs.
Medical Assistant/Front Desk Receptionist
East End Pain Management
Southampton, New York
07.2020 - 01.2021
- Treated visitors with friendly, approachable attitude.
- Assisted clinicians with in-office procedures.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Completed intakes, measuring vital signs and documenting symptoms.
- Supported medical staff by answering phones and preparing supply orders.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Documented information required for patients' specimens and tests completed.
- Collected and prepared laboratory specimens according to health system standards.
- Updated and recorded patient medications and allergies in patient chart upon each visit.
- Kept facility stocked with necessary supplies, equipment, and instruments to maintain proper inventory.
- Set up and cleaned examination rooms at start of day, between patients, and at end of day.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
Medical Assistant
Northwell Health
Riverhead, New York
04.2019 - 08.2019
- Assisted clinicians with in-office procedures.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Documented information required for patients' specimens and tests completed.
- Updated and recorded patient medications and allergies in patient chart upon each visit.
- Utilized health system standards to clean and sterilize medical instruments.
- Kept facility stocked with necessary supplies, equipment, and instruments to maintain proper inventory.
- Set up and cleaned examination rooms at start of day, between patients, and at end of day.
- Supported medical staff by answering phones and preparing supply orders.
- Updated records in EHR system, carefully protecting patient information and verifying data.
Education
Associate of Arts - Psychology
Suffolk County Community College
Selden, NY05-2024
High School Diploma - Anticipated New York State Regents Diploma
Riverhead High School
Riverhead, New York06.2019
One Year Certificate of Completion - Medical Assisting & Phlebotomy
Eastern Long Island Academy of Applied Technology
Riverhead, New York06.2019
Skills
- Time management
- Employee morale management
- Task prioritization
- Succession planning
- Analytical thinking
- Coordination
- Team leadership
- Attention to detail
- Customer Needs Assessment
- CPR
- Hematology
- First Aid
- Blood Chemistry Training
- Urinalysis
- Medical History Intake
- Venipuncture
- Medical Terminology
- Blood Chemistry
- Culturing & Rapid Testing
- Administrative & Clinical Medical Office Procedures
- Electrocardiograph & Cardiac Testing
- Project planning
Certification
- Certified Medical Assistant, AAAHP, NY
- Certified Phlebotomy Technician, AAAHP, NY
- CPR & AED Certified, AHA, NY
- HIPAA, NOCTI Workforce Competency Credential, ICAC, NY
- Eastern Long Island Academy of Applied Technology Honor Roll
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Beauty Advisor
Sephora
01.2024 - 03.2024
Medical Assistant/Front Desk Receptionist
East End Pain Management
07.2020 - 01.2021
Medical Assistant
Northwell Health
04.2019 - 08.2019
2nd Assistant Front End Manager
BJ's Wholesale Club
11.2018 - Current
Cashier
7 Eleven
09.2016 - Current
Associate of Arts - Psychology
Suffolk County Community College
High School Diploma - Anticipated New York State Regents Diploma
Riverhead High School
One Year Certificate of Completion - Medical Assisting & Phlebotomy
Eastern Long Island Academy of Applied Technology
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