Anna Long
Hopkinsville,KY
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, high volume cash handling and time management, ensuring smooth operations and positive team dynamics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Holiday Inn and Convention Center
Hopkinsville, KY
09.2022 - Current
- Led front desk staff to deliver exceptional guest service and enhance overall satisfaction.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Coordinated daily operations to ensure efficient front desk workflow and service delivery.
- Performed basic bookkeeping tasks including preparing bank deposits.
- Addressed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
Assistant Manager
Hibbett Sporting Goods
Hopkinsville, Kentucky
06.2019 - 09.2022
- Coordinated staff schedules to maximize coverage during peak hours, ensuring customer satisfaction.
- Analyzed sales performance to pinpoint areas for improvement, contributing to strategic planning.
- Supported team in optimizing inventory levels and enhancing product displays to drive sales.
- Executed bank deposits and withdrawals each day to maintain financial accuracy.
Education
High School Diploma -
Hopkinsville High School
Hopkinsville, KY05-2019
Skills
- Reporting and documenting
- Money handling
- Conflict resolution
- Guest relations
- Operational efficiency
- Team leadership
- Attention to detail
- Customer service and satisfaction
Certification
- CPR certified
Timeline
Front Desk Manager
Holiday Inn and Convention Center
09.2022 - Current
Assistant Manager
Hibbett Sporting Goods
06.2019 - 09.2022
High School Diploma -
Hopkinsville High School