Anna Lopez
Burlington,WA
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Samish Indian Nation
11.2025 - Current
- Provides general administrative support via reception and telephone
- Answer inquiries from tribal citizens and the general public
- Provide oversight of shipping, receiving, large-scale mailings as well as coordinating ordering and tracking inventory for general inventory
- Compose internal and external office correspondence
- Perform data entry -accurate and timely citizen record maintenance
- Aids with enrollment related questions and concerns
- Establishes the utmost degree of confidentiality while upholding the Tribal Enrollment Ordinances
- Assists in coordinating with the Tribal Enrollment Committee Tribal Citizen enrollment business and submit to Tribal Council for approval as needed
- Prepares purchase orders and submits invoices for payment
- Serves as back-up for Executive Administrative Assistant/Enrollment Officer
Audiologist Assistant
Skagit Regional Health
06.2019 - 06.2025
- Assist patients with hearing aid concerns
- Verifying insurance benefits
- Checking in and checking out hearing aids-including documentation in EPIC Electronic Medical Record system
- Documenting work done to hearing aids
- Documenting in person and phone conversations in EPIC
- Maintain HIPPA compliance and confidentiality while assisting patients with their healthcare needs
- Ordering hearing aids supplies and stocking of rooms
- Ensuring all necessary forms were available for audiologists
Action Pages
02.2018 - 06.2019
- Transfer data from paper contracts sold by company sales representatives into a computer database for multiple publications. This data often included advertising layouts with different sizes and listing information.
- Worked collaboratively with supervisory entities regarding workflow completed and work pending
- Accurately input fiscal and financial information for contracts
- Analyzed data information for quality assurance
- Assisted other staff in filing, Xeroxing, typing and other tasks as needed
- Kept sensitive customer and company information confidential
Call Center/Receptionist
Confluence Health
11.2014 - 09.2017
- Answered the telephone in a timely manner and directed calls to the appropriate personnel.
- Able to multi-task, set priorities and manage time effectively.
- Made appointments, understanding the scheduling needs of the various physicians, so that patient access for clinical concerns was accomplished in a timely manner. This included canceling and rescheduling appointments when needed.
- Effectively communicated all schedule changes to the appropriate personnel. Competent use of telephones, computers, printers and copiers.
- Ensured that all necessary referral paperwork for office visits was obtained prior to the patient's scheduled appointment.
Features/News Assistant
The Wenatchee World
04.2007 - 10.2014
- Worked collaboratively with multiple departments within the organization.
- Organized, developed and gathered information from community sources for weekly and daily printing
- Worked extensively with community leaders to notify newspaper patrons of local happenings. I.e.: Apple Blossom Festival, community fundraisers, and Festival of Trees.
- Received and screened a high volume of internal and external communications, including email and mail.
- Worked collaboratively with numerous schools, colleges, and universities to recognize student achievements at various points through out the year.
Customer Service Representative
The Wenatchee World
10.2009 - 10.2013
- Highly motivated in dealing with the public face to face.
- Used problem-solving methods on a daily basis with unhappy customers.
- Fielded multiple calls and took payments for subscriptions as well as other services.
- Responsible for at the end of the shift closing out the cash register.
- Worked collaboratively with multiple departments within the organization.
- Prepared paperwork for outgoing courier packages and managed shipping and receiving activities.
- Distributed incoming courier packages.
- Provided newspaper carriers with supplies.
- Processed paperwork for next day's circulation.
- Worked alternate weekends to fulfill staff shortage.
Timeline
Administrative Assistant
Samish Indian Nation
11.2025 - Current
Audiologist Assistant
Skagit Regional Health
06.2019 - 06.2025
Action Pages
02.2018 - 06.2019
Call Center/Receptionist
Confluence Health
11.2014 - 09.2017
Customer Service Representative
The Wenatchee World
10.2009 - 10.2013
Features/News Assistant
The Wenatchee World
04.2007 - 10.2014