ANNA LUKE
Spokane,WA
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Longhorn BBQ
07.2024 - Current
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Cultivate strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepare custom drink orders by accurately measuring and mixing house ingredients.
- Keep the bar stocked with liquors, juices and garnishes for drinks.
Epic Bartender/Server
Northern Quest Casino
01.2022 - 07.2024
- Greet guests in a timely manner in a high volume setting
- Maintain knowledge of all current drink specials and menu items
- Suggest additional items to customers to increase sales
- Prepare drinks with knowledge of pouring techniques and beverage recipes
- Check on guests to verify satisfaction with each course
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Spokane Club
10.2016 - 12.2021
- Took beverage orders from guests and delivered drinks within reasonable time frames
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Prepared alcoholic beverages promptly according to recipes or customer specifications
Server
Red Lion Hotel
02.2012 - 10.2016
- Recorded food and drink orders for guests
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Helped serve in catering department when it was needed
- Cleaned and maintained FOH and BOH server areas
Skills
- Food and beverage pairings
- Money Handling
- Team Player
- Time Management
- Excellent customer service
- Multitasking
- Mixology Basics
- Food Running
- Wine service
- POS System Operation
Certification
- Class 12 Mast Permit
- Food Handler's Permit
Timeline
Bartender
Longhorn BBQ
07.2024 - Current
Epic Bartender/Server
Northern Quest Casino
01.2022 - 07.2024
Bartender
The Spokane Club
10.2016 - 12.2021
Server
Red Lion Hotel
02.2012 - 10.2016
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