Anna Maida
Howell,MI
Summary
Detail-oriented hospitality professional with experience in fine dining, bartending, and legal administration. Known for delivering elevated guest experiences, thriving in fast-paced environments, and maintaining strong communication and professionalism under pressure.
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
5
5
years of professional experience
Work History
Server
The Reserve Steakhouse
Brighton, MI
03.2025 - Current
- Enhanced guest satisfaction in upscale dining environments by applying comprehensive knowledge of menu offerings and wine selections.
- Monitored guest interactions and provided personalized service to foster positive relationships and satisfaction.
- Engaged with team members to ensure compliance with allergy requirements and maintain high standards of order accuracy.
- Leveraged customer interactions to promote and upsell product, contributing to overall sales growth.
Client Advocate
Shunnarah Trial Attorneys
Birmingham, AL
09.2024 - 02.2025
- Managed executive calendars, coordinated meetings, and travel arrangements.
- Served as a point of contact for clients, maintaining professionalism and responsiveness.
- Monitored office inventory and supported event planning efforts.
Bartender and Server
Inverness Country Club
Birmingham, AL
04.2024 - 09.2024
- Provided high-quality beverage service in an upscale club environment.
- Maintained efficient bar operations during high-volume service.
- Built strong rapport with members through attentive and knowledgeable service.
Server
Avenue Pub
Tuscaloosa, AL
04.2023 - 10.2023
- Delivered efficient service in a high-volume restaurant setting.
- Managed multiple tables while maintaining accuracy and guest satisfaction.
Server
Oak Pointe Country Club
Brighton, MI
04.2021 - 09.2021
- Provided professional and hospitable service in an upscale country club environment.
- Assisted with private events and ensured smooth dining operations.
Education
Bachelor of Arts - History and Political Science
The University of Alabama
Tuscaloosa, AL05-2024
Skills
- Luxury Guest Experience & Client Relations
- Upselling & Revenue Optimization
- High-Volume Service & Multitasking
- Professional Communication (Client-Facing)
- Conflict Resolution & Service Recovery
- Administrative Support & Scheduling
- Attention to Detail & Operational Accuracy
- POS & Reservation Systems (Toast, OpenTable)
Timeline
Server
The Reserve Steakhouse
03.2025 - Current
Client Advocate
Shunnarah Trial Attorneys
09.2024 - 02.2025
Bartender and Server
Inverness Country Club
04.2024 - 09.2024
Server
Avenue Pub
04.2023 - 10.2023
Server
Oak Pointe Country Club
04.2021 - 09.2021
Bachelor of Arts - History and Political Science
The University of Alabama