Zianya Hidalgo
Bloomingdale,IL
Summary
Customer experience professional with over 8 years of expertise in high-end hospitality and client relations. I specialize in delivering seamless service, managing fast-paced environments, and building authentic connections with clients. With a background that combines sharp analytical skills from legal coursework and creative direction as an independent fashion creator, I bring a unique blend of detail, structure, and aesthetic vision. Ready to leverage this versatile skill set to deliver exceptional results in luxury retail, banking, or premium corporate spaces.
Overview
8
8
years of professional experience
Work History
Server
Cooper’s Hawk Winery & Restaurant
Bloomingdale, Illinois
12.2025 - Current
- Delivered high-end guest experience in high-volume, premium culinary environment, exceeding sales targets through strategic upselling of wine memberships and luxury products.
- Trained in wine education and tasting notes to educate guests and enhance sales of premium bottles and wine club memberships.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and wine pairings to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Creative Director & Founder
Shakti Atelier
Bloomingdale, Illinois
04.2020 - Current
- Managed the full creative process, from conceptualizing collections and selecting fabrics to pattern making, sewing, fittings, and final production.
- Oversaw branding, photoshoots, and client orders, ensuring consistent aesthetic and high-quality craftsmanship to elevate brand presence.
- Created innovative designs reflecting current fashion trends and brand identity.
- Designed and produced custom womenswear pieces for independent brand, Shakti, enhancing brand identity and customer engagement.
- Managed social media platforms to enhance brand visibility.
Yoga Instructor
Yoga Factor Studio
Warrenville
05.2025 - 10.2025
- Led beginner and intermediate yoga classes, guiding students through breathing techniques, mindful movement, and foundational postures.
- Supported class flow, offered adjustments, and created a welcoming environment focused on wellness and alignment.
- Designed and led diverse yoga classes for various skill levels.
- Developed personalized yoga programs to meet individual client needs.
- Instructed students on proper breathing techniques and posture alignment.
Server
Bonefish Grill
Schaumburg, Estados Unidos
10.2023 - 08.2025
- Provided exceptional service in high-volume restaurant, enhancing guest experience and satisfaction.
- Coordinated multitasking and teamwork to successfully upsell menu items, ensuring adherence to brand standards.
Front Desk Agent
AC Marriott
Santiago de Chile
01.2023 - 05.2023
- Handled front desk operations including guest check-ins/outs, payments, and cash handling.
- Used OPERA PMS to manage reservations, room assignments, and guest requests while delivering friendly, efficient service in a fast-paced hotel environment.
- Greeted guests warmly and provided exceptional customer service at front desk.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and professionally.
Hostess
AC Marriott
Santiago de Chile
04.2022 - 07.2022
- Coordinated guest seating, waitlists, and customer flow in hotel's bar and restaurant, ensuring smooth operations and enhancing guest experience through friendly service and collaboration with servers and bartenders.
- Cross-trained to support front desk operations, assisting with guest requests to improve service efficiency.
From Desk Agent
NH collection Hotels
Santiago de Chile, Chile
03.2019 - 03.2020
- Streamlined guest check-in and check-out processes to enhance guest experience.
- Utilized property management systems to process reservations and improve service delivery.
- Trained new staff on operational procedures and customer service standards.
- Cultivated customer relationships to foster loyalty and satisfaction with services.
Front Desk Supervisor
Radio El Mundo AM 1070
Buenos Aires, Argentina
11.2018 - 01.2019
- Managed incoming calls, welcomed on-air guests, coordinated studio schedules, and assisted production team with administrative support.
- Supervised front desk operations and ensured smooth customer service.
- Managed scheduling and coordinated staff assignments for optimal workflow.
- Trained new staff on customer service protocols and company policies.
Education
Certificate - Fashion Industry
Parsons School of Design
New York, NY 02.2026 - 05.2026
RYT-200 Yoga Teacher Certification -
Edge Yoga School
NapervilleCoursework in Law School -
Gran Mariscal de Ayacucho University
Puerto OrdazFashion design program -
Smodas Fashion School
Puerto OrdazSkills
- High-End Guest & Client Experience
- Luxury Retail Operations & Brand Representation
- Upselling & Maximizing Revenue Performance
- Reservations, Floor Management & Guest Flow
- Data Organization and Reporting (Excel)
- POS System & Cash Handling Accuracy
Hobbies and Interests
- Fashion Illustration
- Journaling
- Fitness & Wellness
- Cooking
- Research
- Traveling
Extracurricular Activities
Yoga Practitioner & Instructor
Self practice and led beginner and intermediate yoga classes, guiding students through breathing techniques, mindful movement, and foundational postures. Supported class flow, offered adjustments, and created a welcoming environment focused on wellness and alignment.
Languages
- English
- Arabic
- Spanish
Timeline
Certificate - Fashion Industry
Parsons School of Design
02.2026 - 05.2026
Server
Cooper’s Hawk Winery & Restaurant
12.2025 - Current
Yoga Instructor
Yoga Factor Studio
05.2025 - 10.2025
Server
Bonefish Grill
10.2023 - 08.2025
Front Desk Agent
AC Marriott
01.2023 - 05.2023
Hostess
AC Marriott
04.2022 - 07.2022
Creative Director & Founder
Shakti Atelier
04.2020 - Current
From Desk Agent
NH collection Hotels
03.2019 - 03.2020
Front Desk Supervisor
Radio El Mundo AM 1070
11.2018 - 01.2019
RYT-200 Yoga Teacher Certification -
Edge Yoga School
Coursework in Law School -
Gran Mariscal de Ayacucho University
Fashion design program -
Smodas Fashion School