Anna Mango
Morrison,CO
Summary
Dedicated and enthusiastic customer service professional with a proven ability to handle inquiries, resolve concerns, and provide exceptional service. Seeking to leverage strong communication skills and a customer-centric approach to contribute to a dynamic team in the airline or travel industry.
Overview
6
6
years of professional experience
Work History
Esthetician
Kitto Katto Skincare
Denver, CO
01.2023 - Current
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
- Ensured compliance with state regulations related to sanitation and health standards.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Head Waiter
Smokin Fins
Littleton, CO
01.2019 - Current
- Generate sales in a fast-paced environment, collaborating with colleagues and responding quickly and effectively to ensure customer satisfaction.
- Manage new team member training to ensure continued ability to support customers across all backgrounds, with a variety of specific needs.
- Support development and collaboration of innovative initiatives to create ongoing relationships with customers and outside organizations.
- Oversee staff scheduling, inventory management, and new product receipts.
Client Coordinator
The Family Tree Parenting Time Program
Lakewood, CO
05.2020 - 06.2022
- Processed program applications.
- Scheduled and conducted orientations for residential and non-residential families
- Developed and monitored financial agreements with clients while utilizing QuickBooks and iATS.
- Collaborated with attorneys, CFIs, guardian ad litems, and therapists while maintaining proper professional etiquette concerning ex parte communication guidelines.
- Provided comprehensive assistance to staff, volunteers, and interns
- Successfully implemented comprehensive scheduling strategies using Xcel and Gigabooks to enhance operational efficiency for clients and staff.
Youth Service Specialist
Lookout Mountain Juvenile Detention Center
Golden, CO
06.2019 - 06.2020
- Provided guidance and support to youth in behavior management program, demonstrating positive role modeling for prosocial behavior
- Enforced behavior expectations, provided positive reinforcement, and implemented interventions to shape behavior change.
- Developed social skills instruction plans for children who exhibit difficulty developing appropriate peer relationships.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each child's behavioral plan.
- Implemented de-escalation protocols when necessary to help keep children safe while managing their challenging behaviors.
Skills
- Excellent Communication: Proficient in verbal and written communication, ensuring clear and effective interaction with customers
- Customer Service Orientation: Friendly and empathetic approach to addressing customer needs and resolving issues
- Multitasking: Ability to manage multiple tasks efficiently in a dynamic, fast-paced environment
- Technical Proficiency: Experienced in using various computer systems and software applications relevant to customer service
- Flexibility: Willingness to work diverse shifts, including evenings, weekends, and holidays as needed
Timeline
Esthetician
Kitto Katto Skincare
01.2023 - Current
Client Coordinator
The Family Tree Parenting Time Program
05.2020 - 06.2022
Youth Service Specialist
Lookout Mountain Juvenile Detention Center
06.2019 - 06.2020
Head Waiter
Smokin Fins
01.2019 - Current
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