Anna Manuel
High Point
Summary
To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Screener
LFB Plasma
High Point
01.2026 - 03.2026
- Conducted health screenings for plasma donation eligibility.
- Ensured compliance with safety and regulatory standards.
- Managed patient flow during donation processes.
- Documented medical histories accurately in electronic systems.
- Educated donors on procedures and health guidelines.
- Ensured that all diagnostic equipment was functioning properly before use with patients.
- Collaborated with medical staff to enhance donor experience.
- Provided assistance to donors throughout the screening process.
- Maintained cleanliness and organization of screening area.
- Followed safety protocols at all times while performing medical screenings.
- Collected information on patient current height, weight and BP.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Established new donor files and added detailed information.
- Documented patient visits in an accurate and timely manner according to established procedures.
Customer Service Representative
Lowe's Home Improvement
High Point
11.2017 - 02.2018
- Provided exceptional customer service and problem solving by responding to all inbound calls.
- Completed contract forms, prepared address changes, and computed billing information.
- Assisted customers to order company merchandise and products.
- Managed accounts receivable and accounts payable.
- Received payments and posted amounts paid to customer accounts.
Manager
Walmart
Archdale
06.2013 - 11.2017
- Supervised 12 staff members in the deli and bakery department.
- Completed full weekly inventory and food orders, as well as daily cash management functions.
- Scheduled and assigned shifts for department staff.
- Planned and directed the day-to-day operations of the department.
- Managed compliance with federal, state and local labor, safety, and sanitation requirements.
Assistant Manager
Quiznos
Blairs
02.2012 - 09.2012
- Supervised restaurant employees and responded to customer inquiries.
- Received merchandise and oversaw invoices for discrepancies.
- Assisted the general manager with daily operations and functions of the restaurant.
- Established standards for personnel performance and customer service.
- Performed food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Education
Phlebotomy - Certification
Guilford Technical Community College
High Point, NC 03.2026 - 04.2026
HIGH SCHOOL DIPLOMA -
CHATHAM HIGH SCHOOL
Chatham, VASkills
- Google Sheets
- Cold Calling
- Productivity software
- OSHA
- POS systems
- Microsoft Teams
- Customer returns handling
- Order inquiry handling
- In-person customer service
- Clinical laboratory experience
- Client interaction via phone calls
- Merchandising display arrangement
- DOT (Department of Transportation) regulations
- Greeting customers
- Dependability
- Quick service & fast food restaurant
- EMR systems
- Phone customer support
- CRM system proficiency
- Attention to detail
- Assistant manager experience
- Delivery driver experience
- Financial services
- Overseeing training
- Financial transaction processing
- Merchandising
- Insurance prior authorization
- Customer inquiry handling
- Maintaining an organized workspace
- Accounts Receivable
- Interpersonal skills
- Order management system
- Medical scheduling
- Payment reconciliation
- Task prioritization
- GPS
- Office experience
- Computer literacy
- Customer communication
- Customer relationship building
- Order processing
- Inventory Management
- Working with geriatric patients
- Retail sales transactions
- Cleaning
- Typing
- Managing teams in a customer support role
- Phone etiquette
- Vehicle maintenance
- Objection handling
- Maintaining patient confidentiality
- Patient interaction
- Microsoft
- Social media platforms
- Deposits
- Microsoft Office
- Food safety management
- Assisting with digital banking services
- Phlebotomy
- Organizational skills
- Handling customer exchanges
- Conflict management
- Communication skills
- Invoicing
- Individual consumer customer service
- Technical support
- Customer support experience within telecommunications industry
- Environmental services
- Phone call management
- SMS customer support
- Technical Proficiency
- Retail management
- Managing patient records
- Financial sales
- Healthcare infection prevention and control expertise
- Telemarketing
- Sales conversion rate
- Cash management
- Customer Relations
- Convenience store experience
- Clerical experience
- Salesforce
- Store opening/closing procedures
- Outbound sales
- Medical documentation
- Warehouse experience
- Microsoft Outlook
- Communications
- Teamwork
- Research
- Improving customer support response time
- Cash handling machinery
- Payment card processing
- Customer relationship management
- Phone communication
- Inventory records
- Anatomy knowledge
- Client email correspondence
- Shelf stocking
- Providing guidance on banking products
- Multi-line phone systems
- Patient monitoring
- Medical office experience
- Banking software
- Customer service manager experience
- Quality assurance
- Account Management
- Physiology knowledge
- Customer training
- Laboratory experience
- Meal preparation
- Food service management
- Pallet jack
- Customer support experience within retail industry
- CRM software
- Client services
- Providing product information
- Email customer support
- Live chat
- Operations management
- Patient screening
- Health compliance
- Electronic documentation
- Customer service
- Blood testing procedures
- Team collaboration
- Safety protocols
- Vital signs monitoring
- Blood collection
- Patient documentation
- Safety compliance
- Pediatric phlebotomy
- Venipuncture
- Medical terminology
- Quality control guidelines
- Venipuncture and capillary puncture
- Sample labeling
- Anatomy and physiology
- EMR recordkeeping
- Order of draw
- Specimen handling
- Patient care
- Medical records handling
- Infection control
- Hemoglobin testing
- Medical records maintenance
- HIPAA compliance
- Syringe method
- Blood culture collection
- Specimen preparation
- Multi-sample collection
- Geriatric phlebotomy
- Butterfly needle technique
- Specimen collection and storage
- Proper labeling
Certification
Certified Phlebotomy Technician
Additional Information
I am authorized to work in these countries for any employer: United States., YE, 03/01/18
Contact Comment
CONTACT VIA EMAIL OR PHONE
Descriptive Phrase
CUSTOMER SERVICE REPRESENTATIVE
Referral Source
Indeed.com
Desired Compensation
15.50 Per Hour
Job Type
- Full Time
- Part Time
Percent Of Travel
40-50%
Relocation Options
Anywhere
Career Level
Experienced (Non-Manager)
Personal Information
Relocation: Maybe
Timeline
Phlebotomy - Certification
Guilford Technical Community College
03.2026 - 04.2026
Medical Screener
LFB Plasma
01.2026 - 03.2026
Customer Service Representative
Lowe's Home Improvement
11.2017 - 02.2018
Manager
Walmart
06.2013 - 11.2017
Assistant Manager
Quiznos
02.2012 - 09.2012
HIGH SCHOOL DIPLOMA -
CHATHAM HIGH SCHOOL