Anna-Marie Hebb
Locust Grove,OK
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Cherokee County Sheriff's Office
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Store Associate
TJ Maxx
08.2022 - 02.2023
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales by providing exceptional customer service and product knowledge.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
Server
Buffalo Wild Wings
07.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Selling Associate
Victoria's Secret
03.2021 - 05.2021
- Cash wrap, greeting, shipment, upselling
Enlisted Soldier
U.S. Army Active Duty
06.2020 - 10.2020
- Completed and graduated basic training.
- Honorable discharge for medical diagnosis.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Cashier
Orscheln Farm and Home
05.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Braum's Ice Cream and Dairy Stores
01.2019 - 05.2019
- Customer service, ran the register and computer system, packaged food and made drinks and shakes
Education
High school diploma -
Locust Grove High School
Locust Grove, OK05.2020
Skills
- Military Experience
- Microsoft Office
- Customer Service
- Dispatch software
- Prioritizing calls
- Multitasking
- Verbal Communication
- Reliability
- Record-keeping
- Stress Management
- Dispatch protocols
- Time Management
Certification
- IS-00005- Intro to Hazardous Materials
- IS- 00100- Intro to ICS
- IS- 00200- Basic ICS for IR
- IS- 00700- Intro to NIMS
- IS- 00800- Intro to National Response Framework
- IS-00144- TERT Basic
- IS- 01200- TERT Team Leader
- OLETS Certification
- CPR
Military Service
United States Army, Private
Timeline
Dispatcher
Cherokee County Sheriff's Office
02.2023 - Current
Store Associate
TJ Maxx
08.2022 - 02.2023
Server
Buffalo Wild Wings
07.2021 - 06.2022
Selling Associate
Victoria's Secret
03.2021 - 05.2021
Enlisted Soldier
U.S. Army Active Duty
06.2020 - 10.2020
Cashier
Orscheln Farm and Home
05.2019 - 05.2020
Cashier
Braum's Ice Cream and Dairy Stores
01.2019 - 05.2019
- IS-00005- Intro to Hazardous Materials
- IS- 00100- Intro to ICS
- IS- 00200- Basic ICS for IR
- IS- 00700- Intro to NIMS
- IS- 00800- Intro to National Response Framework
- IS-00144- TERT Basic
- IS- 01200- TERT Team Leader
- OLETS Certification
- CPR
High school diploma -
Locust Grove High School
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