Anna-Marie Miller

• As the Assistant Operating director, I primarily independently manage and lead this branch, with Support from My Operations Director.
• Business Development: Develop and execute a marketing plan to establish Cornerstone as the preferred in-home care provider.
• Referral building: Cultivate and manage relationships with referral partners (hospitals, hospices, senior living, etc.).
• Staffing and Scheduling: Hiring and onboarding new team members and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers and partners.
• In-home Assessments: Build strong client relationships, conduct intakes, and ensure client satisfaction.
• Follow up and Collect on AR Reports as needed.

 Greets and assists everyone who comes into the office in a professional and
courteous manner.
 Answers telephone, takes inquiries or messages using good telephone
technique. Responds promptly and courteously to all clients’ calls, caregiver
calls & referral source calls.
 Handles incoming and outgoing mail, email, Google Texts, faxes and phone
calls.
 Schedules client cases with appropriate field employees, making all follow
through calls necessary to produce an effective, smooth flowing schedule.
 Coordinates day to day activities of caregivers, organizes & maintains
contingency care plan, ensuring quality and appropriate care of our clients at all
times.
 Receives referrals and inquiries on the programs of this company.
 Interviews, screens and tests all applicants.
 Performs software tracking and documentation duties including updating
telephony records.
 Ensures timely collection appropriate documentation for each client & caregiver.
 Reads care notes for all assigned clients, performs client supervisory visits and
tracks care to make sure we have an accurate and timely care plan and
caregivers are performing well.
 Communicates continually with associates and clients to evaluate service.
 Performs 24x7 on-call coordinator duties as needed – estimated at three weeks per
month for all 5 offices.
 Maintains confidentiality of client and caregiver related information.

 Serves as liaison between associates and Primary Administrator.
 Completes monthly self-directed training and documents this in personnel file.
 For further documentation see tasks to be performed in attached task matrix
 Other general office and clerical functions.
 Other duties assigned by the Primary Administrator. As well as taking over taking over for the Primary Administrator when she is unavailable or out of town.

Was tasked with leading a team of associates and peers to follow and implement new retail processes.
 Consistently achieved results while overcoming adversity. Provided leadership in hiring and disciplinary
actions as well as separations from employment. Served as the acting store manager whenever
needed.
 Maintained management area of responsibility in accordance with Company policies and procedures by
properly handling claims and returns, zoning the area, arranging and organizing merchandise and supplies,
identifying shrink and damages, and ensuring a safe work environment for employees and customers.
 Supervised associates in the area of responsibility by assigning duties, communicating goals, providing
feedback, monitoring performance, and participating in employee hiring, promotion, and coaching.
 Received several Walmart promotions; started as a cashier and ascended to assistant store manager
position.