Anna Martin

* Manage scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

* Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.

*Manage the surgeon calendars, clinic schedule, and patient care.

* Manage the surgery schedule, making sure that the surgeon is fully booked, including sending the patient to get medical clearance, making sure that they get pain medication after surgery, etc.

* Scheduling and rescheduling appointments.

* Business development, building relationships with attorneys, referral sources, scheduling lunch & Learn with Attorneys.

* Screening new workers compensation referrals from attorneys and insurance carriers, making sure that all the medical records and authorizations are in place.

* Screening the personal injury referrals, reviewing surgical cases, generating demand letters, constantly talking to attorneys and case managers giving them the status of there cases.

* Managing and training a team of virtual assistants.

• Manage the surgeons calendar.
• Surgery scheduling for two spine surgeons, coordinating pre-op appointments, and post-op appointments, Rescheduling surgeries, cancellations, always keeping the surgeries on the books.
• Dealing with patients complaints, resolving issues at all times.
• Handling emergency line phone calls, connecting patients to the surgeon's when emergencies occurred.
• Trained and supervised employees to maintain a team of high performers.
• Conducted regular staff meetings.
• Assisting the Spine Surgeon's during clinic.
• Surgery scheduling for two Spine Surgeons, and keeping a full schedule.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.