Jessica Elizondo
Edinburg,TX
Summary
Accomplished Personal Injury Supervisor with a proven track record at The J. Gonzalez Law Firm, enhancing team efficiency and client satisfaction through expert negotiation and complex problem-solving skills. Excelled in staff management and mentoring, significantly improving productivity and case resolution rates.
Overview
9
9
years of professional experience
Work History
Personal Injury Supervisor
The J. Gonzalez Law Firm
10.2022 - Current
- Managed an average of 100 cases including motor vehicle accidents and slip and falls and net over $200k in collected Attorney fees per month.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Personal Injury Case Manager
The Davis Law Firm
10.2015 - 10.2017
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Decreased time spent on administrative tasks through proficient use of case management software.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
Personal Injury Case Manager
The Marroquin Law Firm
01.2015 - 07.2015
- Managed approximately 80 files from start to finish with successful outcomes and happy clients.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Participated in ongoing professional development opportunities to stay current on best practices within the personal injury field – ultimately benefiting our clients and improving our firm's overall performance.
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Achieved successful case resolutions by closely managing and organizing client files.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
Education
Associate of Arts - Legal Studies
South Texas College
McAllen, TXAssociate of Arts - Paralegal
South Texas Vocational Technical Institute - McAllen
Mcallen, TX05.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Negotiation
- Personal Injury Expertise
- Bodily injury settlements proficiency
- Built a loyal customer base through outstanding service, knowledge, and personalized recommendations
Languages
Spanish
Timeline
Personal Injury Supervisor
The J. Gonzalez Law Firm
10.2022 - Current
Personal Injury Case Manager
The Davis Law Firm
10.2015 - 10.2017
Personal Injury Case Manager
The Marroquin Law Firm
01.2015 - 07.2015
Associate of Arts - Legal Studies
South Texas College
Associate of Arts - Paralegal
South Texas Vocational Technical Institute - McAllen
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