Anna Martin
Lynn Haven,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Cleaner
See Ya at the Beach Realty
Panama City Beach, FL
01.2017 - 01.2024
Cleaned vacation rentals & prepared properties for incoming guests.
- Maintained cleanliness and organization of rental properties to enhance guest satisfaction.
Cashier
CVS
Panama City Beach, FL
09.2017 - 03.2020
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Maintained organized checkout area, enhancing workflow and customer experience.
- Assisted customers with product inquiries, fostering positive relationships and satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
Inbound Customer Service Representative
Alpine Access - Call Center
St. Cloud, FL
03.2014 - 12.2015
Handled incoming calls for 1-800-flowers.com and took orders and processed payments.
Phone Operator
Metro One Telecommunications
Orlando, FL
01.2005 - 05.2010
Handled 411 services & assisted customers in a large call center.
Education
High School Diploma - General Studies
Dalton High School
Dalton, GA05.1980
Skills
Great customer service experience and dealing with customers to help them Have worked at a large call center & also worked remotely on computer & calls were routed to my headset
Timeline
Cashier
CVS
09.2017 - 03.2020
Cleaner
See Ya at the Beach Realty
01.2017 - 01.2024
Inbound Customer Service Representative
Alpine Access - Call Center
03.2014 - 12.2015
Phone Operator
Metro One Telecommunications
01.2005 - 05.2010
High School Diploma - General Studies
Dalton High School