Anna Martines
Chicago,IL
Summary
Dynamic Customer Service Representative with a proven track record at Ace Bakery, adept at resolving conflicts with empathy and professionalism. Skilled in call management and active listening, I consistently enhance customer loyalty and satisfaction through effective problem-solving and adaptability in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ace Bakery
11.2019 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma - Business Administration
Richard's Vocational H S
31st & Wallace Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Timeline
Customer Service Representative
Ace Bakery
11.2019 - 04.2025
High School Diploma - Business Administration
Richard's Vocational H S