Anna Mauszycki
Huron,SD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Multiple years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Department of Social Services
Huron, South Dakota
10.2023 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Conducted research on various topics as requested by management.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Production Worker
Jack Link's Protein Snacks
Alpena, SD
06.2023 - 10.2023
- Assisted in setting up production lines for manufacturing processes.
- Adhered strictly to established guidelines and procedures while performing duties.
- Unloaded and sorted products and transported items to proper locations.
- Monitored production line operations to ensure efficiency and accuracy.
- Troubleshot technical issues that arose during assembly process.
Cosmetologist
Booth Renter, Infinity Salon & Spa
Mitchell, SD
10.2022 - 05.2023
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Educated clients on proper skin care techniques and products.
- Managed appointments through scheduling software program.
- Engaged with customers by providing friendly conversation during services.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Updated and maintained customer information records and beauty services provided.
- Upsold various treatments or packages when appropriate.
Quality Control Inspector
Jack Links
Alpena, SD
12.2021 - 09.2022
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
Customer Service Associate
Sally’s Beauty Supply
Watertown, SD
02.2021 - 07.2021
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Customer Service Associate
Altar'd State
Sioux Falls, SD
12.2019 - 03.2020
- Maintained a neat and organized sales floor.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Operated the cash register to complete transactions.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Answered store and merchandise questions and led customers to wanted items.
Education
Associate's degree - Cosmetology
Lake Area Technical Institute
Watertown, SD08.2021
High school diploma -
Canton High School
Canton, SD05.2020
Skills
- Time Management
- Quality Control
- Laboratory Experience
- Responsibility
- Appointment scheduling
- Sales
- English
- Quality Inspection
- Quality Assurance
- Administrative Experience
- Time management
- Additional Information
- Complex Problem-Solving
- Data entry
- Customer service
- Communication skills
- Research skills
- Problem solving
- Team collaboration
- Office equipment maintenance
- Cross-functional teamwork
- Set appointments
- Task prioritization
References
• Mallory Kuiper: Child Supervisor Employer
6225 S Minnesota Ave, Sioux Falls, SD 57106
605-789-0769
•Rick Tebay: Jack Links Employer
39210 221st Street, Alpena, SD 57312
605-849-3367
•Michael Markum: Altar’d State Employer
5000 W Empire Pl Space 0402B, Sioux Falls, SD 57106
605-305-4067
Timeline
Administrative Assistant
Department of Social Services
10.2023 - Current
Production Worker
Jack Link's Protein Snacks
06.2023 - 10.2023
Cosmetologist
Booth Renter, Infinity Salon & Spa
10.2022 - 05.2023
Quality Control Inspector
Jack Links
12.2021 - 09.2022
Customer Service Associate
Sally’s Beauty Supply
02.2021 - 07.2021
Customer Service Associate
Altar'd State
12.2019 - 03.2020
Associate's degree - Cosmetology
Lake Area Technical Institute
High school diploma -
Canton High School