Anna McCall
Jackson,USA
Summary
Results-oriented Manager experienced in customer service and team leadership. Enhanced operational efficiency and drove customer engagement through effective staff training and conflict resolution strategies. Committed to fostering collaborative work environments and building productive relationships, thriving in fast-paced, team-oriented settings.
Overview
9
9
years of professional experience
Work History
Manager
Brooks Shaw's Old Country Store
Jackson, USA
05.2025 - Current
- Managed daily operations to ensure high-quality customer service and operational efficiency.
- Supervised daily operations and staff performance in a fast-paced environment.
- Managed customer complaints professionally and effectively resolved issues.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Fostered a positive work environment through effective communication and team collaboration.
- Trained new team members on company policies and customer service standards.
- Trained new cashiers on procedures and customer service standards.
- Coordinated promotional events to drive customer engagement and boost store traffic.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Maintained an organized work environment by delegating tasks to staff.
- Worked closely with front-end staff to assist customers.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges according to store policies.
- Learned roles of other departments to provide coverage and keep store operational.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Ensured compliance with health and safety regulations throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Retail Sales Associate
Silver Lining Thrift and Accessories
Trenton, USA
09.2023 - 09.2024
- Assisted customers in locating products and recommended items based on preferences, improving overall shopping experience.
- Maintained organized merchandise displays to enhance shopping experience and increase sales potential.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained organized merchandise displays to enhance shopping experience and optimize sales opportunities.
- Resolved customer inquiries and concerns promptly, improving satisfaction and contributing to higher retention rates.
- Collaborated with team members to restock inventory and maintain cleanliness throughout the store.
Line Worker
Fluid Routing Solutions
01.2020 - 09.2021
- Operated machinery to assemble components, contributing to timely production schedules.
- Inspected products for quality assurance, ensuring adherence to company standards and reducing defects.
- Assisted in training new employees on safety protocols and operational procedures.
- Maintained clean, organized workstations, supporting safety and operational efficiency.
Team Leader
Ryder Logistics
Jackson, USA
01.2018 - 09.2020
- Managed daily operations to ensure seamless customer service and operational efficiency.
- Developed staff training programs to improve service quality and enhance team capabilities.
- Managed daily operations to maintain smooth customer service and operational efficiency.
- Coordinated promotional events that boosted customer engagement and increased store traffic.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Education
High School Diploma -
John Adam's Virtual School Online
Skills
- Customer service
- CRM expertise
- Team leadership
- Team management
- Training development
- Performance management
- Time management
- Decision-making
- Communication skills
- Conflict resolution
- Policy implementation
- Reporting documentation
- Relationship building
Timeline
Manager
Brooks Shaw's Old Country Store
05.2025 - Current
Retail Sales Associate
Silver Lining Thrift and Accessories
09.2023 - 09.2024
Line Worker
Fluid Routing Solutions
01.2020 - 09.2021
Team Leader
Ryder Logistics
01.2018 - 09.2020
High School Diploma -
John Adam's Virtual School Online