Anna McCarson
Rougemont,NC
Summary
Dynamic Host Manager at Texas Roadhouse with a proven track record in enhancing operational efficiency and team productivity. Skilled in staff training and exceptional communication, I implemented health protocols during the pandemic, ensuring guest safety and satisfaction while reducing wait times significantly. Committed to service excellence and seamless teamwork.
Overview
3
3
years of professional experience
Work History
Host Manager
Texas Roadhouse
08.2023 - Current
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Implemented new protocols to adhere to health guidelines during the pandemic, ensuring guest safety while dining.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
- Facilitated communication between front-of-house staff and back-of-house team members ensuring seamless workflow.
Cashier
Palace Pointe
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Eno River Academy High School
Hillsborough, NC05.2022
Skills
- Exceptional communication
- Operational efficiency
- Staff training and development
- Team management
- Employee scheduling
- Strong leadership
- Hygiene standards
- Teamwork
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Decision-making
Timeline
Host Manager
Texas Roadhouse
08.2023 - Current
Cashier
Palace Pointe
02.2022 - 07.2022
High School Diploma -
Eno River Academy High School
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