Daniela Lizardo
Murray,Utah
Summary
Hardworking and passionate job seeker with strong organizational skills, confident and decisive leader with great team management, organizational and customer service skills. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Host Manager
Jim's Family Restaurant
06.2023 - Current
- Adhered and enforced strict hygiene rules and regulations maintaining a safe and clean working environment.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Monitored customer satisfaction through table touching, floor presence and responding to customer inquiries.
- Resolved conflicts among staff members quickly, fostering a positive work environment conducive to teamwork.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
General Manager
DISTRIBUIDORA EL GALLO
03.2018 - 05.2023
- In charge of the merchandise orders, business administration, and human resources.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lawyer With Master Degree in Labor Law
Self Employed
02.2011 - 05.2023
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
- Collaborated with human resources and outside counsel to protect company from legal claims.
- Evaluated findings and developed strategies and arguments in preparation for case presentations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Represented clients in court hearings and in negotiations with other parties.
- Explained available courses of action and possible repercussions of cases to clients.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master In Labor Law -
Santa Maria University
Barcelona, Venezuela 05.2016
Juris Doctor -
Santa Maria University
Barcelona, Venezuela 05.2011
English Technician - English-as-a-Second-Language Education
Iutso
Puerto La Cruz, Venezuela 05.2008
Skills
- Customer Complaint Resolution
- Operational Efficiency
- Customer Service
- Exceptional communication
- Guest Relations
- Teamwork and Collaboration
- Public Speaking
- Computer Skills
- Basic Math
- Excellent Communication
Tools
- MICROSOFT WORD
- MICROSOFT EXCEL
- MICROSOFT POWERPOINT
Academic Training
- LAWYER, Santa Maria College, 2006, 2011
- LANGUAGE TECHNICIAN, MENTION IN ENGLISH, Institute I.U.T.S.O., 2005, 2008
- LABOR LAW SPECIALIST, Santa Maria College, 2014, 2016
Personal Information
Date of Birth: 06/09/1985
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host Manager
Jim's Family Restaurant
06.2023 - Current
General Manager
DISTRIBUIDORA EL GALLO
03.2018 - 05.2023
Lawyer With Master Degree in Labor Law
Self Employed
02.2011 - 05.2023
Master In Labor Law -
Santa Maria University
Juris Doctor -
Santa Maria University
English Technician - English-as-a-Second-Language Education
Iutso