Abraham Ordonez
Miami Beach
Summary
Dynamic Host Manager with a proven track record at Self Employed Services, excelling in inventory management and employee training. Spearheaded initiatives that enhanced customer satisfaction and operational compliance, while fostering a collaborative team environment. Renowned for strong problem-solving abilities and strategic planning, ensuring exceptional guest relations and efficient service delivery.
Overview
25
25
years of professional experience
Work History
Host Manager
Self Employed Services
Miami
04.2000 - Current
- Monitored inventory levels and ordered necessary supplies as needed.
- Performed regular maintenance checks on kitchen equipment.
- Used consumer trends and information to arrange data for profit-increasing opportunities.
- Calculated summary sheets to display wager amounts and payoffs for tables and games.
- Performed cash register operations accurately and handled money responsibly.
- Provided assistance to servers during peak hours.
- Collaborated with marketing personnel to promote casino services and events.
- Trained and delivered orientation for new hostesses in alignment with company-established standards.
- Managed payroll processing for all restaurant personnel.
- Answered telephone to provide dining information and take reservations.
- Provided ongoing coaching and appropriate progressive discipline to hostess team members.
- Reviewed operational expenses, budget estimates, betting accounts and collection reports for accuracy.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
- Developed strategies to improve customer satisfaction ratings.
- Enforced compliance with industry standards and led hostesses in commitment to quality service.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints and payout errors.
- Supervised activities of hostesses, waiters, bartenders, busboys.
- Resolved guest complaints promptly and professionally.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Fisical Therapy Bachelor Degree -
San Pablo Instituto
Tegucigalpa Honduras12-1991
Skills
- Inventory management
- Equipment maintenance
- Customer service
- Payroll administration
- Employee training
- Team building
- Conflict resolution
- Operational compliance
- Marketing collaboration
- Problem solving
- Negotiation skills
- Menu design
- Interpersonal communication
- Hygiene standards
- Sales strategies
- Excellent communication
- Self motivation
- Human resources
- Crisis management
- Relationship building
- Strategic planning
- Problem-solving
- Marketing strategies
- Team collaboration
- Project management
- Problem-solving aptitude
- Quality control
- Customer complaint resolution
- Analytical skills
- Marketing analysis
- Security procedures
- Teamwork and collaboration
- Marketing and promotion
- Team leadership
- Adaptability
- Staff training
- Business administration
- Guest relations
- Organizational skills
- Multitasking
Languages
Spanish
Full Professional
English
Elementary
References
References available upon request.
Timeline
Host Manager
Self Employed Services
04.2000 - Current
Fisical Therapy Bachelor Degree -
San Pablo Instituto