Dynamic Host Manager with a proven track record at Texas Roadhouse, enhancing operational efficiency and guest satisfaction. Excelled in staff training and development, significantly increasing repeat business. Always happy to build relationships with our clientele for a more welcoming environment, skilled in problem-solving and team management, I fostered a positive environment and improved service standards. A true organized and dependable candidate successful at managing multiple priorities with a positive attitude, always willing to take on added responsibilities to meet team goals.
Hi, I’m
Leonelis Ortiz
Trenton,NJ
Summary
Overview
3
years of professional experience
Work History
Texas Roadhouse
Host Manager
07.2021 - Current
Job overview
- Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
- Participated in weekly management meetings discussing strategies for boosting sales and enhancing overall guest experience.
- Implemented new protocols to adhere to health guidelines during the pandemic, ensuring guest safety while dining.
- Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
- Resolved conflicts among staff members quickly, fostering a positive work environment conducive to teamwork.
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Evaluated employee performance regularly through feedback sessions and constructive criticism aimed at improvement.
- Coordinated staff schedules, rotations and breaks.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Contributed to revenue growth by upselling menu items and promoting special events to guests.
Mochniut
Shift Leader Manager
11.2022 - 02.2023
Job overview
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Scheduled staff to establish adequate coverage during peak business hours.
- Managed staff hiring, training and supervision.
Education
Trenton Central High SchoolTrenton, NJ
High School Diploma
University Overview
- Professional Development: Communications
- Extracurricular Activities: Volunteered in city clean ups, mentored juniors so they could be their most successful in our communications programs, ran our schools announcements as well as auditions, led our schools communications/audio production club
Skills
- Food Safety Compliance
- Staff Training and Development
- Team Management
- Problem-Solving
- Time Management
- Microsoft Office
- Computer Proficiency
Volunteering
Volunteering
Organized and participated in multiple volunteer events through Texas Roadhouse. From habitat for humanity to joining city clean up events.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Leader Manager
Mochniut
11.2022 - 02.2023
Host Manager
Texas Roadhouse
07.2021 - Current
Trenton Central High School
High School Diploma
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